NEOZ Help Center

Frequently Asked Questions (FAQs)

Have a question? You might find the answer here in our FAQs.

32 articles

Product Information

Frequently asked questions about NEOZ products.

Where can I find the user manual for my lamp?Access digital user guides for your NEOZ cordless lamp.

In what country are NEOZ lamps designed and manufactured?NEOZ lamps are proudly designed, engineered, and manufactured in Australia, carrying the Australian Made logo.

What does the "Australian Made" label mean?

Is your NEOZ cordless lamp waterproof?Learn about the water resistance of NEOZ cordless lamps, including IP ratings for each model.

What does modular mean?Discover how NEOZ’s modular design lets you repair, upgrade, and customise your lamp without replacing it entirely.

What light source is used in a NEOZ cordless lamp?Learn about the high-performance LED light sources used in NEOZ cordless lamps.

Does NEOZ offer different battery sizes?Learn about NEOZ battery options, runtimes, compatibility, and how to identify which battery your lamp uses.

How long does a fully charged battery last?See how long NEOZ batteries last on a full charge.

How long will the battery in my NEOZ cordless lamp last before needing replacement?Learn how long NEOZ lamp batteries last before replacement and how to maximise their lifespan.

Does NEOZ offer lamps with multi-coloured RGB light bulbs?Why NEOZ does not use RGB LEDs and the importance of accurate colour rendering in lighting.

What does the Lacquer on my lamp do?Learn how lacquer protects your NEOZ lamp’s finish and how to check if your lamp is lacquered.

Do NEOZ lamps have any features to prevent theft?Learn how NEOZ’s charger verification and serial number system help protect your lamp from theft.

Is there a remote control available for the lamp?NEOZ lamps do not currently include remote control functionality.

Frequently asked questions about charging your NEOZ lamp.

Is my NEOZ lamp compatible with different voltage standards?NEOZ lamps support 100–240V AC power and work worldwide with the correct plug adapter.

What is the best way to charge multiple lamps simultaneously?Discover NEOZ charging solutions for powering multiple lamps at once, from single bases to 48-lamp stations.

How long does a NEOZ Cordless Lamp take to fully recharge?See how long NEOZ lamps take to fully recharge with N1, UNO, and PRO light engines.

How often should my lamp be charged?Charge your NEOZ lamp anytime, with monthly charging recommended for optimal battery health.

Can NEOZ cordless lamps be used while charging?Find out which NEOZ lamps can operate while charging and the exceptions for legacy models.

Will my older NEOZ lamp work with the new N1 Chargers?Learn which NEOZ lamps and chargers are compatible with the latest N1 Charging Systems.

Is an older NEOZ Charger compatible with the new N1 Lamp?Find out which older NEOZ chargers work with N1 lamps and the exceptions to compatibility.

Can I push or move the N1 Charging Station?Learn how to safely move your N1 Charging Station and transport NEOZ lamps without damage.

Frequently asked questions about hiring NEOZ lamps.

Can I hire NEOZ cordless lamps for my event or wedding?Hire stylish NEOZ cordless lamps Australia-wide, with long battery life and charging options for multi-day events.

What is the hiring period for NEOZ cordless lamps?NEOZ lamps are hired in 3-day periods, with easy booking via our Hire Enquiry Form or sales team.

Do you provide delivery and pickup service for hire?NEOZ does not offer delivery or pickup for hire; items are collected and returned by the hirer.

Service & Repair

Frequently asked questions about service & repair.

Who should I contact for customer service?Contact NEOZ sales, service, and support teams via email, phone, or our online forms.

What does the serial number on my lamp mean?Learn what your NEOZ lamp’s serial number means, where to find it, and how it helps with service and support.

How often should I replace my lamp LED bulb?NEOZ LED bulbs last up to 50,000 hours — learn the signs that indicate it’s time for a replacement.

I have accidentally damaged my lamp — can I get it repaired?NEOZ lamps are modular and repairable — learn how to get yours fixed under warranty or at cost.

Frequently asked questions about certification and compliance of NEOZ products.

What safety certifications does the NEOZ cordless lamp have?NEOZ cordless lamps meet international safety standards, with certifications for Australia, NZ, Europe, USA, Canada, and Japan.

All other FAQs related to NEOZ and our products.

Does NEOZ have an email newsletter?Sign up for the NEOZ newsletter to get client stories, promotions, and helpful resources twice a month.

Does NEOZ offer gift cards?NEOZ doesn’t offer gift cards, but our sales team can help you choose the perfect lamp as a gift.

I want to sell NEOZ products in my country — who should I speak with?Apply via our Global Reseller Application form to enquire about selling NEOZ products in your country.