Note: After submitting an account deletion request, your account will be permanently deleted after 7 days. You can cancel the deletion request during this 7-day period if you change your mind. If you have an ongoing data export request, account deletion cannot be completed until the data export is either finished or cancelled. Once the account has been permanently deleted, your account and ride data cannot be recovered. If you no longer have access to your old phone number, please contact us at support@getnexar.com.
How to delete your Nexar account?
From the Nexar Connect app:
Go to More
Select My Profile
Tap on the 3 dots located in the upper right corner
Manage Account screen will pop up > Select Manage Account
Once routed to Nexar Account (http://myaccount.getnexar.com), sign in to your Nexar Account Profile with your phone number and enter the OTP
Then Click Here to close your account and delete your data permanently.
Tap Yes, close my account.
From the Nexar Classic App:
Go to More
Select Account
Tap Delete account
Once routed to Nexar Account (http://myaccount.getnexar.com), sign in to your Nexar Account Profile with your phone number and enter the OTP
Then Click Here to close your account and delete your data permanently.
Tap Yes, close my account.
From the Cloud:
Go to myaccount.getnexar.com
Sign in to your Nexar Account Profile with your phone number and enter the OTP
Select Click Here below your personal info to close your account and delete your data permanently.
What Happens Next?
Once you request account deletion:
You will be automatically logged out of the Nexar Connect and Classic apps and the My Account page.
If you sign back in within 7 days while the deletion is processing, a screen will appear stating that an account deletion request is ongoing.
To cancel the deletion request: Simply log back in during this period and select the I do not want to close my account” on the screen to cancel the request.
How to Export Your Nexar Account Data
You can request a copy of the data associated with your Nexar Account through the Data export tab in your Nexar Account Profile.
To request a data export:
Access your Nexar Account Profile using one of the following methods (app options will automatically redirect you to a browser):
From the Nexar Connect app: Go to More > My Profile > tap the three dots in the upper right corner > select Manage Account.
From the Nexar Classic app: Go to More > View and edit profile > Tap the pencil icon ( ✏️)
From a web browser: Go directly to myaccount.getnexar.com.
Sign in to your Nexar Account Profile with your phone number and enter the OTP.
Go to the Data export tab.
Under Create a new export, click Create export.
Nexar will begin gathering your account data into a downloadable archive. The export may take several hours or days to complete, and you will receive an email when your export is ready to download.
To cancel an export:
If an export is still in progress, you can select Cancel export from the Export progress section.
Once cancelled, the export will appear under Past exports with a status of Canceled.
Note: If you have an ongoing data export request, you must either wait for the export to finish or cancel it before requesting account deletion. An account with an active data export cannot be deleted.
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