This article will guide you in resolving issues with viewing your Nexar One's interior or cabin-camera video recordings
The Nexar One road and interior or cabin view camera record simultaneously as you drive. However, the interior camera does not transfer automatically to the Nexar app to save phone space.
To view interior or cabin-view camera footage from the Nexar app, you need to watch the video while the phone is connected or paired to the Nexar One.
What to Do to View Nexar One Interior or Cabin-View Camera Footage From the Nexar App
After completing a drive with Nexar, remain near your Nexar One dash cam and make sure it is powered on. Then do the following to view your Nexar One's interior or cabin-view camera videos:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Make sure your phone's cellular data, Bluetooth, and WiFi settings are enabled.
2. Open the Nexar app.
3. Go to Videos.
4. Tap the video you want to watch.
5. Swipe the video to the left to switch to interior or cabin view.
We recommend saving important interior or cabin-view camera footage as a Clip to the Nexar app so it can also be uploaded to the cloud server. This way, you can access the video anytime and anywhere you want.
How to Address Issues When My Nexar One’s Interior or Cabin-Camera Video Recordings Won’t Play in the App
If you're having trouble playing Nexar One interior or cabin-view camera videos in the app, follow these steps:
1. Ensure the power plug is correctly inserted into the magnetic mount (not the add-on ports).
2. Connect the dash cam to power.
3. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
4. Turn on the phone's cellular data, Bluetooth, and WIFI and wait until the blue/white light stops blinking.
5. Open the Nexar app and make sure the dash cam status says Recording.
6. Tap the Videos tab.
7. Wait for 10 minutes while the Nexar One transfers all video and data to the Nexar One and try viewing it again.
If the issue continues, please reach out to our support team for further help. Providing details about the error message you're receiving and the date and time of the video will be helpful for the investigation.