Learn whether you're eligible to switch from an accidental annual plan subscription to a monthly plan, and what to expect when you contact our support team.
When to use this article
You signed up for an annual plan but intended to choose monthly billing
You want to know whether you qualify for a billing cycle correction and refund
You are within 14 days of your annual subscription start date and want to switch to monthly
Am I eligible?
To qualify for a billing cycle correction, all of the following must apply:
1. You contact us within 14 days of subscribing
Your request must be submitted within 14 days of your annual plan start date. Requests received after this window fall outside our grace period policy and are not eligible.
2. This is your first time requesting this change
This accommodation is available once per account. If a billing cycle exception has previously been applied to your account, we are not able to apply it again.
3. Your SMS notification usage is within the monthly plan allowance
We check your SMS notification usage at the time you contact us. If you have already sent more SMS notifications than are included in the monthly version of your plan, we are not able to process the change or issue a refund - as the value of those notifications has already been used.
What happens if I'm eligible?
If you meet all of the criteria above, here's what we'll take care of for you:
Your plan will be switched to the monthly version of your current tier, starting from your original subscription date
You'll receive a refund of your annual charge, less the original payment processing fee, back to your original payment method
Your refund will typically appear within up to 10 business days, depending on your bank or card issuer
Please note: Refunds are issued less the original payment processing fee charged at the time of your subscription. This fee is non-recoverable from our payment processor and cannot be included in the refund.
What if I also want to change my plan tier?
The billing cycle correction can only be made to the same tier you are currently on. If you would also like to move to a different tier, you can do that yourself from within your account settings once the billing cycle has been corrected - our support team will point you in the right direction.
What if I'm not eligible?
If your request falls outside the grace period, or your account does not meet the eligibility criteria above, we are not able to process a billing cycle change or issue a refund at this time.
You do have the option to cancel your annual subscription at any time - your access will continue through to the end of your current billing period. When you are ready, you can re-subscribe on the monthly plan of your choice.
How do I request the change?
Simply contact our support team using the chat icon below and let us know:
That you accidentally subscribed to an annual plan
The email address associated with your account
We'll review your account and get back to you as quickly as possible, if eligible.
Common questions
1. I accidentally subscribed to the annual plan - can I switch to monthly?
Yes, if you contact us within 14 days of subscribing, it is your first time requesting this change, and your SMS notification usage has not exceeded the monthly plan allowance. See the eligibility criteria above for the full details.
2. Will I lose access to my account during the switch?
No. The switch is seamless - your access continues without interruption throughout the process.
3. Can I get a refund if I chose the wrong billing cycle?
Yes, if you are eligible. The refund covers your annual charge less the original payment processing fee, which is non-recoverable. See the eligibility section above for the conditions that apply.
4. I meant to pick monthly billing but got charged for a full year - what do I do?
Contact our support team using the chat icon below as soon as possible. As long as you are within 14 days of subscribing and meet the other eligibility criteria, we can sort this out for you.
5. Will I be on the same plan features after switching to monthly?
Yes. The switch moves you to the monthly version of your current tier, so your plan features stay the same. If you want to change tiers, you can do that from your account settings after the switch.
6. Why is the refund less a processing fee?
When you subscribed, a payment processing fee was charged by our payment processor. This fee is non-recoverable on our end and cannot be included in the refund.
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Still need help? If this article didn't solve your issue, click the chat icon or email support@nextmeapp.com to speak with our support team.