A unique 5 digit alphanumeric “Reference ID” is now generated for each guest. You have the option to replace guest names with their Reference IDs on your Public Waitlist and display them in your Virtual Waiting Room for the guest to reference. This can be helpful for businesses who are looking for greater privacy on their public waitlist displays.

To remain compliant with evolving SMS regulations and ensure high text message delivery rates, all Self Check-in forms will now have a standard terms checkbox language that guests must accept to opt-in to receive text messages. If your business uses custom terms and conditions, those will be unchanged and remain visible as well.
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We've made it easier to transfer guests to new queues after they've been added to the waitlist. Simply click the queue name beneath the guest's name and a dropdown menu will appear. Select the new queue you'd like to assign them to and voila! The guest will be transferred to the new queue without having to go through any additional steps. This can be helpful for businesses with priority triaging needs, multi-queue workflows and those who prefer to assign queues after guests have already joined the waitlist.

You can now click a guest's position in line to easily change their position relative to other guests on the waitlist. This can be helpful to prioritize VIP customers or triage higher priority visitors. Once updated, the guest's new position will reflect on the Virtual Waiting Room.
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We've made it much easier to change the order of your data. From the settings page, you can now click and drag to reorder your Queues, Custom Fields, and the images on your Virtual Waiting Room.

If you're using NextMe on your mobile device, make sure you click and drag the field icon to move your elements.

Our team is thrilled to announce the much-anticipated launch of our bookings feature! You can now schedule guests in advance and manage them alongside your walk-ins, all in one clean layout. To learn all about how it works, check out our new Bookings article.
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We've optimized our Analytics page to greatly improve load times! Data should now load much quicker, even for our very high volume businesses. We've also added more convenient date range filters so that you can quickly scope your analytics by Today, Last 7 days, Last 14 days, Month to Date, or any custom range you define.

You can now filter your waitlist by guest status and custom fields, making it easier than ever to browse your waitlist by the criteria that matters to you. You can combine filters with search to drill down even further based on your unique needs. To try it out, click the new filter button in the waitlist header (conveniently located next to search and the history toggle). When filters are applied, the button will be blue. You can clear your filters at any time by hitting the "Reset" button in the filters dialog.
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Ever wanted to display your waitlist on a monitor so that guests can check their position in line relative to others? You're in luck! We've added support for a public waitlist display. When enabled, a unique URL link will be generated for your business that presents your waitlist in a simple and clean layout with minimal guest info: first name and last initial, position in line, and queue. Head to the new Public Waitlist settings page to give it a whirl. Your public waitlist link is mobile friendly can be used in your notification messages or embedded on your website in addition to displaying it on a screen. Waitlist data reloads every 10 seconds.
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We've added support for you to dynamically edit a custom field on the waitlist. Instead of having to go to the edit guest panel to change a field value, you can instead edit the field directly on the waitlist cell and it will save automatically. An example use case would be adding a "Table Number" field for restaurants, which are typically assigned after the guest is already added to the waitlist. Being able to quickly add these on the fly makes for a more efficient workflow.
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To try it out, head to your Custom Fields settings page and edit a field. You'll see a new toggle titled "Make Editable on Waitlist View". When enabled, this setting makes the custom field appear as editable on the waitlist cell.
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Note, there are a few limitations on how you can use this feature at the moment that you should keep in mind if you're having trouble enabling the toggle:

We're excited to announce that you can now trigger a follow up message to your guests! Supercharge your guest workflow with our automated SMS follow up messages - collect reviews, offer discounts on future visits, market your socials, and much more.

We're happy to announce that you can now send SMS text notifications to guests with international numbers! Simply type in the country code or select from the convenient country flag dropdown to add an international number for a guest.

We're excited to announce we now support longer wait times for businesses who need to manage queues of guests who may be waiting for days, weeks, months, or even years.
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​To make this possible, we've introduced a new setting called Expiration Threshold that defines how long guests should remain visible on the waitlist before being cleared. This includes the history page.

If your business wants guests to appear in the waitlist for a longer or shorter period of time, you can now easily update this setting from 1 day to whatever time frame is appropriate. For example, if you're running a home service business, healthcare clinic or tattoo studio you might set this to 1 month to accommodate people who are waiting for a future service. If you're a high volume restaurant, you might set it to 12 hours so that past guests are cleared more frequently.

We strive to be good stewards of data at NextMe and have launched a new privacy option to help businesses operate in compliance with internal or external privacy requirements (HIPAA, GDPR, SOX, etc). Your business can now set a Guest Data Policy that gives you control over the amount of data our platform stores about each guest. Your options are "Retain", "Anonymize" and "Delete". Learn more about each option by reading this article.

We've added support for a new custom field type called "Queue Assignment" that allows you to automatically assign a guest to a queue based on their field answer. This is particularly helpful for the restaurant industry to capture both party size while assigning guests to a table top size. We've made this field flexible so it can be used by other industries and customized based on the use case.

We've added support for disabling waitlist hours if you'd like your self check-in page to be joinable at all times.
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Head to your Analytics page to check out your new dashboard. By default, the dashboard shows data from the past 7 days. This can be easily adjusted using the date filters at the top if you want to view data for the past month, year, etc. We'll be continuing to build useful metrics into this dashboard over time so stay tuned for future updates.

Head to Notification Settings and type @ to insert the grace period variable into the message. Note that the "minutes" unit is included by default. Your content should look something like, "Please check in within {{gracePeriod}}"

Once notified that their service is ready, guests will now see a countdown on your Virtual Waiting Room indicating how much time they have left to return. This will help remind guests to return in a timely fashion, increasing throughput and efficiency. This setting is enabled by default but can be turned off from your Virtual Waiting Room settings, simply toggle off "Display Grace Period Countdown"

Show your guests what their original quoted wait time was along with the time they joined. This is not a countdown but a static display to prevent setting the wrong expectation if the wait is longer than originally estimated. This setting is disabled by default but can be turned on from your Virtual Waiting Room settings, simply toggle on "Display Estimated Wait Time"

If you're using our Analytics tool to export reports, we've updated all of the timestamps to respect your specific Time Zone. In addition, we reformatted all timestamps to make them easier to parse and use with Google Sheets and Excel.

You can now add a date picker field to your intake and self check-in forms. This is particularly useful in capturing a guest's date of birth, document dates, or whatever data matters most to your business. Read more about Custom Fields to learn how to add a date field to your intake process.

If you're using our powerful Self Check-in feature to let guests join the wait themselves, you can now set a custom geofence radius between 0.5 and 10 miles. Guests will only be able to join the wait when they are physically nearby your business. This can be useful in preventing no shows. As always, this is an optional setting that can be turned on or off to meet your needs.

Tip: You'll want to update your Location address(es) to make sure we have a valid address to use for geofencing.