We're excited to announce that you can now trigger a follow up message to your guests! Supercharge your guest workflow with our automated SMS follow up messages - collect reviews, offer discounts on future visits, market your socials, and much more.

We're happy to announce that you can now send SMS text notifications to guests with international numbers! Simply type in the country code or select from the convenient country flag dropdown to add an international number for a guest.

We're excited to announce we now support longer wait times for businesses who need to manage queues of guests who may be waiting for days, weeks, months, or even years.
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​To make this possible, we've introduced a new setting called Expiration Threshold that defines how long guests should remain visible on the waitlist before being cleared. This includes the history page.

If your business wants guests to appear in the waitlist for a longer or shorter period of time, you can now easily update this setting from 1 day to whatever time frame is appropriate. For example, if you're running a home service business, healthcare clinic or tattoo studio you might set this to 1 month to accommodate people who are waiting for a future service. If you're a high volume restaurant, you might set it to 12 hours so that past guests are cleared more frequently.

We strive to be good stewards of data at NextMe and have launched a new privacy option to help businesses operate in compliance with internal or external privacy requirements (HIPAA, GDPR, SOX, etc). Your business can now set a Guest Data Policy that gives you control over the amount of data our platform stores about each guest. Your options are "Retain", "Anonymize" and "Delete". Learn more about each option by reading this article.

We've added support for a new custom field type called "Queue Assignment" that allows you to automatically assign a guest to a queue based on their field answer. This is particularly helpful for the restaurant industry to capture both party size while assigning guests to a table top size. We've made this field flexible so it can be used by other industries and customized based on the use case.

We've added support for disabling waitlist hours if you'd like your self check-in page to be joinable at all times.
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Head to your Analytics page to check out your new dashboard. By default, the dashboard shows data from the past 7 days. This can be easily adjusted using the date filters at the top if you want to view data for the past month, year, etc. We'll be continuing to build useful metrics into this dashboard over time so stay tuned for future updates.

Head to Notification Settings and type @ to insert the grace period variable into the message. Note that the "minutes" unit is included by default. Your content should look something like, "Please check in within {{gracePeriod}}"

Once notified that their service is ready, guests will now see a countdown on your Virtual Waiting Room indicating how much time they have left to return. This will help remind guests to return in a timely fashion, increasing throughput and efficiency. This setting is enabled by default but can be turned off from your Virtual Waiting Room settings, simply toggle off "Display Grace Period Countdown"

Show your guests what their original quoted wait time was along with the time they joined. This is not a countdown but a static display to prevent setting the wrong expectation if the wait is longer than originally estimated. This setting is disabled by default but can be turned on from your Virtual Waiting Room settings, simply toggle on "Display Estimated Wait Time"

If you're using our Analytics tool to export reports, we've updated all of the timestamps to respect your specific Time Zone. In addition, we reformatted all timestamps to make them easier to parse and use with Google Sheets and Excel.

You can now add a date picker field to your intake and self check-in forms. This is particularly useful in capturing a guest's date of birth, document dates, or whatever data matters most to your business. Read more about Custom Fields to learn how to add a date field to your intake process.

If you're using our powerful Self Check-in feature to let guests join the wait themselves, you can now set a custom geofence radius between 0.5 and 10 miles. Guests will only be able to join the wait when they are physically nearby your business. This can be useful in preventing no shows. As always, this is an optional setting that can be turned on or off to meet your needs.

Tip: You'll want to update your Location address(es) to make sure we have a valid address to use for geofencing.