What's a Queue?
A queue is a unique service lane for your waitlist.
Your queues typically correspond with the services you offer. Each guest you add to the waitlist will be assigned a queue and you can easily filter the waitlist to see which guests are waiting in line for what.
Adding a Queue
Head to the Queues page.
Here you'll find a list of all of your existing Queues. When you create a new account, two queues (Queue 1 and Queue 2) are automatically created for you. You can choose to either rename/modify or delete these default queues.
To create a new queue, Click the New Queue button at the bottom of the page.
The Add Queue form will appear. Fill this form out with your preferred settings:
Name - What you'd like to call this queue.
Max Capacity - Add a number here if you'd like to set a running limit on the number of guests who can be actively waiting for this queue. When max capacity is reached, guests will be prevented from joining the waitlist until the number of guests waiting for the queue falls below the max capacity. You can think of this setting as a throttle to prevent too many waiting guests from building up in the queue.
Daily Service Cap - Add a number here if you'd like to set a hard cap on the number of guests who can be serviced through this queue each day. Your daily service cap will reset at 12:00am each day in your local timezone. Cancelled guests do not count towards the cap.
Wait Time Method - Choose how you'd like us to calculate the estimated wait time for this queue. Learn more about our Wait Time Methods to decide which method makes the most sense for your business.
How many entries to count in average - If you're using an average for your wait time method, you can define how far back we should go in calculating the average. For instance, if you put 10 here it would be the average wait time of the last 10 waitlist entries. By default, this value is 30.
Custom Fields - If you only want specific Custom Fields associated with this queue, you can pick and choose those here.
Click the Create button at the bottom of the form to save your new queue.
Editing a Queue
Head to the Queues page.
Click the More Icon (...) to the right of the queue you want to change, then click Edit from the list of options.
An Edit Queue form will appear. Edit any information you'd like to update.
Click the Save button at the bottom of the form to save your updates.
Deactivating a Queue
Head to the Queues page.
Click the More (...) button to the right of the queue you want to deactivate, then click Deactivate from the list of options.
A pop up will appear asking you to confirm you'd like to deactivate the queue. Click the Confirm button.
Your queue will now be deactivated and will not appear in your waitlist or any corresponding forms.
Reactivating a Queue
Head to the Queues page.
Click the More (...) button to the right of the deactivated queue you want to reactivate, then click Reactivate from the list of options.
A pop up will appear asking you to confirm you'd like to reactivate the queue. Click the Confirm button.
Your queue will now be reactivated and will again appear in your waitlist and any corresponding forms.
Deleting a Queue
You'll need at least one queue for the waitlist to function properly. Because of this, we prevent you from deleting the last queue. If you don't see a delete option, that is likely why.
Head to the Queues page.
Click the More (...) button to the right of the queue you want to delete, then click Delete from the list of options.
A pop up will appear asking you to confirm you'd like to delete the queue. Click the Confirm button. If you delete a queue, it's gone. You do not have the option to reactivate.
Your queue will now be deleted and will not appear in your waitlist or any corresponding forms.
Position in Line
On your General Settings page, you can establish what Ordering Method you would like to use to determine what position in line your guests sees that they are in. See below for the Ordering Method options:
Each Queue: Choose if guests should see their position relative to others in their own queue only or across all queues (for example, if there are 3 people in queue A and 4 people in queue B, the next person added to queue B will see their position in line as '5th')
All Queues: Choose if guests should see their position across all queues (for example, if there are 3 people in queue A and 4 people in queue B, the next person added to queue B will see their position in line as '8th')