What's a Queue?
A queue is a service lane for your waitlist.
Your queues typically correspond with the services you offer. Each guest you add to the waitlist will be assigned a queue and you can easily filter the waitlist to see which guests are waiting in line for what.
Adding a Queue
Navigate to the Queues page.
You'll see a list of all existing Queues. Click the New Queue button at the bottom of the list.
An Add Queue form will appear. Fill this form out with your preferred settings.
Name* - What you'd like to call this queue.
Max Capacity - Only add a number in here if you'd like to cap the number of guests who can wait for this queue. When max capacity is reached, guests will be prevented from joining the waitlist via Self Check-in until capacity opens up.
Wait Time Method - How we calculate the estimated wait time for this queue. Learn more about our Smart Wait Times to decide which method makes the most sense for your business.
How many entries to count in average - If you're using an average for your wait time method, this lets you define how far back we should go in calculating the average. For instance, if you put 10 here it would be the average wait time of the last 10 waitlist entries. By default, this value is 30.
Custom Fields - If your queue only has specific custom intake fields associated with it, you can pick and choose those here.
Click the Create button at the bottom of the form to save your new queue.
Editing a Queue
Navigate to the Queues page.
You'll see a list of all existing Queues. Click the More Icon (...) to the right of the queue you want to change, then click Edit from the list of options.
An Edit Queue form will appear. Edit any information you'd like to update.
Click the Save button at the bottom of the form to save your updates.
Deactivating a Queue
Navigate to the Queues page.
You'll see a list of all existing Queues. Click the More (...) button to the right of the queue you want to deactivate, then click Deactivate from the list of options.
A pop up will appear asking you to confirm you'd like to deactivate the queue. Click the Confirm button.
Your queue will now be deactivated and will not appear in your waitlist or any corresponding forms.
Reactivating a Queue
Navigate to the Queues page.
You'll see a list of all existing Queues. Click the More (...) button to the right of the deactivated queue you want to reactivate, then click Reactivate from the list of options.
A pop up will appear asking you to confirm you'd like to reactivate the queue. Click the Confirm button.
Your queue will now be reactivated and will again appear in your waitlist and any corresponding forms.
Deleting a Queue
You'll need at least one queue for the waitlist to function properly. Because of this, we prevent you from deleting the last queue. If you don't see a delete button, that is likely why.
Navigate to the Queues page.
You'll see a list of all existing Queues. Click the More (...) button to the right of the queue you want to delete, then click Delete from the list of options.
A pop up will appear asking you to confirm you'd like to delete the queue. Click the Confirm button. If you delete a queue, it's gone. You do not have the option to reactivate.
Your queue will now be deleted and will not appear in your waitlist or any corresponding forms.
Position in Line
On your General Settings page, you can establish what Ordering Method you would like to use to determine what position in line your guests sees that they are in. See below for the Ordering Method options:
Each Queue: Choose if guests should see their position relative to others in their own queue only or across all queues (for example, if there are 3 people in queue A and 4 people in queue B, the next person added to queue B will see their position in line as '5th')
All Queues: Choose if guests should see their position across all queues (for example, if there are 3 people in queue A and 4 people in queue B, the next person added to queue B will see their position in line as '8th')