NextMe uses predefined roles to control what each team member can see and do in your account. Assign the right role to each user to keep your settings secure and your team focused on the right tasks.

When to Use This Article

You want to understand the difference between Business Owner, Regional Manager, Location Manager, and Employee roles
You want to know what permissions each role includes before inviting a team member
You are troubleshooting why a team member cannot access a setting or page
You want to understand how to restrict access to settings for certain staff

What Is a Role?

A role is an assigned permission level. It determines what a team member can see, edit, and manage within your NextMe account. Every user must be assigned at least one location and one role.

To manage your team members, see Team and Users.

Available Roles

NextMe offers four predefined roles. Assign the one that matches each team member's level of responsibility.

Role	Description	Permissions
Business Owner	Reserved for the primary owner(s) of the business.	Access to manage the waitlist for all locations. Access to the Analytics page for all locations (subject to plan level). Full edit access to all available settings modules. The highest level of permission.
Regional Manager	Users who need full management access to multiple locations.	Access to manage the waitlist associated with only their assigned locations. Access to the Analytics page associated with only their assigned locations (subject to plan level). Edit access to all settings modules associated with only their assigned locations. Edit and Deactivate access of all users on the team that are junior to the Regional Manager role. Read-only access to business settings.
Location Manager	Users who need full management access to a single location.	Access to manage the waitlist associated with only their assigned locations. Access to the Analytics page associated with only their assigned locations (subject to plan level). Edit access to all settings modules associated with only their assigned locations. Edit access of all users on the team that are junior to the Location Manager role. Read-only access to business settings.
Employee	Users who need to manage the waitlist but should not have access to core settings.	Access to manage the waitlist associated with only their assigned locations. Access to the Analytics page associated with only their assigned locations (subject to plan level). Read-only access to settings modules associated with only their assigned locations. No access to business settings.

Note: every user must be assigned to at least one location.

Team Member Status

The team member list shows a status badge next to each user so you can see at a glance who is active, who has a pending invitation, and who has been disabled.

Active - The user has accepted their invitation and can log in.
Invited - An invitation has been sent but not yet accepted.
Disabled - The user's access has been deactivated. They cannot log in.

To invite, edit, or disable team members, see Team and Users.

FAQ

Can I create a custom role with specific permissions?

Not currently. NextMe offers four predefined roles. Choose the one that most closely matches the access level you want to grant. If you have a specific access need, contact our support team to share your feedback.
Why can't my employee access a settings page?

Employees have read-only access to location settings and no access to business settings. If a team member needs to edit settings, they will need to be assigned a Location Manager role or higher.
Can a team member be assigned to more than one location?

Yes. Regional Managers and above can be assigned to multiple locations. When assigning a user, select all locations they should have access to.
What is the difference between Regional Manager and Location Manager?

Both roles have the same permissions within their assigned locations. The key difference is scope: Regional Manager is designed for users who oversee multiple locations, while Location Manager is designed for users responsible for a single location. Regional Managers can also edit and deactivate users at the Location Manager level and below.
Can a Business Owner change another user's role?

Yes. Business Owners have full access to team management and can edit, reassign, or deactivate any team member. See Team and Users for instructions.

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Team and Users
Locations

Still Need Help?

If this article didn't solve your issue, click the chat icon to speak with our support team or email support@nextmeapp.com.

Roles and Permissions