This can happen for a number of reasons, ranging from a violation of our Terms of Service to a deactivation request. If you've misused NextMe (for example, using prohibited content in notifications or your virtual waiting room) or are operating in an industry that we believe could be a liability to our service, we may suspend your business at our discretion. If you believe this was a mistake or want to learn more about your specific case, please contact us at support@nextmeapp.com.
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If you're seeing a message that says your business is frozen, this means you have a bill that is past due. To keep using NextMe, just head to your Stripe Customer Portal and pay your outstanding bill. Once your payment has been confirmed, you should be able to access the application again. If you're having trouble or want to learn more about your specific case, please contact us at support@nextmeapp.com.