If you are seeing an error when uploading an image to your Virtual Waiting Room, the file likely does not meet the upload requirements, or you may be uploading from a device or browser that affects the process.
When to use this article
You are seeing an error when trying to upload an image to your Virtual Waiting Room
Your image upload is failing or not completing
You want to know what file types and sizes are supported
Upload requirements
All Virtual Waiting Room images must meet the following requirements:
File type: PNG, JPG, or GIF
Maximum dimensions: 5000 x 5000 pixels
Maximum file size: 10 GB
If your image does not meet these requirements, the upload will fail with an error.
How to fix an upload error
Login from a browser on a laptop or desktop. For the best experience with image uploads, we recommend trying any edits from the NextMe web app on a laptop or desktop computer. Mobile interfaces can sometimes affect upload reliability.
Check the file type - confirm it is a PNG, JPG, or GIF. Other formats (WEBP, HEIC, SVG, etc.) are not supported.
Check the file dimensions - if your image is larger than 5000 x 5000 pixels, resize it using a free tool like Squoosh (squoosh.app) or your device's built-in photo editor.
Check the file size - if your image is over 10 GB, compress it before uploading.
Try uploading again after making corrections.
FAQ
1. What file types can I upload to the Virtual Waiting Room?
PNG, JPG, and GIF files are supported. Other formats are not currently accepted.
2. My image looks the right size but still won't upload - what should I try?
First, make sure you are uploading from the NextMe web app on a laptop or desktop browser. If you are already on a desktop and the issue persists, check that the file type is PNG, JPG, or GIF. Try converting the file to JPG using a free online converter, then upload again. If the issue still persists, contact our support team.
3. Is there a limit on how many images I can upload?
There is no stated limit on the number of images. Each image must individually meet the file type, dimension, and size requirements.
4. Can I upload GIFs to the Virtual Waiting Room?
Yes. Animated GIFs are supported as long as they are under 5000 x 5000 pixels and 10 GB.
5. How do I resize an image before uploading?
Use a free tool like Squoosh (squoosh.app) or your device's built-in photo editor. If you need further help resizing, contact our support team via the chat icon.
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Still need help? If this article didn't solve your issue, click the chat icon or email support@nextmeapp.com to speak with our support team.