đŚ Ordering & Availability
Q: Are Smartbuds available internationally?
A: Currently, Smartbuds are only available in the U.S. Weâre planning to expand to other reions starting in late 2026.
Q: Can I order Smartbuds outside the U.S.?
A: Not yet. Orders are limited to U.S. addresses at this time.
Q: Are Smartbuds available on Android/iOS?
A: The Smartbuds companion app works only on iOS at the moment. Android support is planned for late 2026. iPad is not supported.
Q: Can I buy Smartbuds in stores? Or only online?
A: Currently, Smartbuds are available exclusively online through our official website and on Amazon.
đł Payment & Pricing
Q: Do you offer payment plans or financing?
A: No, not at this time.
Q: Is there a subscription required?
A: Yes, to use Smartbuds pair you must also use a subscription, which give you access to the full suite of features, as well as regular replacements of wings and tips. Smartbuds use Tecticoat, an industry-leading dry electrode material, which naturally wears down with use. With your subscription, you get a monthly replacement of tips and wings sent to your door.
Q: Will I be charged sales tax?
A: Sales tax is applied at checkout where required by law.
đ Shipping
Q: How much does shipping cost?
A: Shipping within the U.S. is included in your order. Expedited shipping options may carry an additional cost.
Q: Do you offer free shipping?
A: Yes, standard U.S. shipping is free.
Q: How long will shipping take?
Orders are processed and shipped within 2 business days. Once shipped, standard shipping usually takes 3â8 business days. Orders with expedited shipping usually take 3â4 business days.
Q: Can I choose expedited shipping?
A: Yes, expedited options may be available at checkout for an additional fee.
Q: Where do you ship from?
A: Orders are shipped from our U.S.-based fulfillment center.
đ Order Tracking
Q: How do I track my order?
A: Once your order ships, youâll receive a tracking number via email.
Q: When will I get my tracking number?
A: Tracking information is emailed as soon as your order leaves our fulfillment center (usually within 48h of placing an order)
Q: My tracking link isnât updatingâwhat should I do?
A: Please allow up to 24 hours for tracking updates to appear. If it still doesnât update, contact our support team.
âł Order Status & Changes
Q: How can I check the status of my order?
A: Youâll receive an email confirmation when you place your order, and another when your order ships with tracking info.
Q: Can I change my shipping address after ordering?
A: Please contact support as soon as possible. Once your order has shipped, we canât change the address. However, we can change your address for future shipments of wings and tips.
Q: Can I change or cancel my order?
A: Orders can be canceled or changed only before they ship. Contact support quickly if you need to make changes. You can email orders@nextsense.io.
đ Returns, Exchanges & Warranty
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery.
Q: How do I return my Smartbuds?
A:You can return your Smartbuds within 30 days of delivery for a full refund.
If you purchased on Amazon: Start your return directly through Amazonâs standard return process. Theyâll generate your return label and refund once your Smartbuds are received.
If you purchased directly from NextSense: Contact our support team (support@nextsense.io). Weâll guide you through the process and send you return instructions, including how to ship your Smartbuds back.
Additional Notes on Returns
Return shipping is free.
Your Smartbuds must be in good condition, with all accessories included (charging case, cables, tips, etc.).
Refunds are issued to your original payment method once the return is processed.
Q: Is there a warranty?
A: Smartbuds come with a one-year limited warranty.
See full warranty policy
See full warranty policy
NextSense Smartbuds â One-Year Limited Warranty
NextSense warrants that your Smartbuds are free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase (âWarranty Periodâ).
Whatâs Covered
Defects in materials or workmanship that prevent normal use of Smartbuds.
Replacement parts or repaired units will be covered for the remainder of the original Warranty Period.
Whatâs Not Covered
Damage caused by accident, misuse, abuse, fire, liquid contact, or other external causes.
Normal wear and tear (including consumable parts such as ear tips).
Cosmetic damage, including scratches and dents.
Damage caused by use with non-NextSense products.
Damage caused by unauthorized repairs or modifications.
Remedies
If a defect arises and a valid claim is received within the Warranty Period, NextSense will, at its discretion:
Repair the product at no charge, using new or refurbished parts,
Replace the product with a new or refurbished product of equal or greater value, or
Refund the original purchase price.
How to Obtain Service
To start a warranty claim, contact our support team at support@nextsense.io. You may be required to provide:
Proof of purchase (order confirmation or receipt).
The defective product for inspection.
Limitation of Liability
To the extent permitted by law, NextSense is not responsible for any indirect, incidental, or consequential damages arising from the use of Smartbuds. This warranty gives you specific legal rights, and you may also have other rights which vary by state.
Q: How long does a refund take?
A: Refunds are processed within 5â10 business days after we receive and inspect the returned item.
𧞠Receipts & Account
Q: Will I receive an order confirmation email?
A: Yes, youâll receive an order confirmation email immediately after purchase.
Q: Where can I find my receipt?
A: Your receipt is included in the order confirmation email. You can also request a copy by contacting support.
Q: Do I need to create an account to order?
A: No account is needed to place an orderâyou can always check out as a guest. When you purchase a subscription, an account is automatically created for you; however, you donât need to set up a password. Your account is tied to your Shopify order, and youâll receive a secure magic link by email or SMS to access it.
Q: How do I update my payment information?
A: If youâre a subscriber, you can update your payment details through your subscription management link (included in your subscription emails).