Amending or deleting an ad hoc payment allows you to update the payment before it is submitted for processing. This may include correcting the amount, adjusting the due date or removing a payment that was created in error or is no longer required. These actions can only be taken while the payment remains in a Pending status.
šNote: Ad hoc payments will remain in a Pending status until the payment submission deadline has passed. Once the deadline has passed, the status will change to Paid and you will no longer be able to amend or delete the payment.
šNote: To amend or delete multiple payments at once, please see our guide:
The payment submission deadline can be found using our Date Calculator and ad hoc payments can be amended or deleted while they remain in the Pending stage.
Amend a pending ad hoc payment
Click the Direct Debits tab on the left hand side.
From the Customers/Contracts panel, click on Search customers on the right.
Enter the customerās name, bank reference, or other identifying details.
Use the Filter icon to refine the search and apply any relevant filters.
Click the customerās record to view their details.
Select the Payments tab.
Locate the payment and confirm that its Payment Status is Pending.
Under Actions, click the pencil icon to edit the payment details.
Update the amount and/or due date in the pop-up window and click Save.
Delete a pending ad hoc payment
After completing step 7 in the main process, you may decide that the ad hoc payment should be removed instead of amended. If this is the case, follow the steps below:
Under Actions, click the bin icon next to the payment to begin deleting it.
Enter a comment explaining why the payment is being removed.
Select Delete to confirm and permanently remove the payment.