A Skip Payment is used when you need to stop payments on a contract for a set period of time. It temporarily prevents collections between the dates you choose, without affecting any other part of the contract or its payment schedule.
Skipped payments are not added to the end of the contract and are not collected later. For example, if a twelve‑month contract has three skipped payments, only nine payments will be taken before the contract ends or continues into further notice, if applicable.
Once a Skip Payment has been created, only the start date can be changed. All other fields remain locked to maintain the integrity of the payment schedule.
📌Note: Skip Payments can’t be used on Ad‑hoc contracts.
📌Note: Skip Payments can be applied to regular rolling payments on a contract without affecting any ad‑hoc collections.
📌Note: If the payment has already been sent to the bank, the Skip Payment won’t be applied. Please refer to working days and cut‑off dates for payment processing.
Add a skip payment to a contract
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address, or reference.
Click Choose a contract and select the active contract you want to amend.
Under Choose an Action, select Temporary Change.
Select Skip Payments.
Select the Start date and End date for when to pause the payments.
Add a comment if you wish to include additional information.
Click Save Change.
📌Note: If the error message 'EndDate must be after StartDate' appears, please ensure the end date you select is later than the start date for the requested change.
Future schedule versions
On the Schedule Versions screen, the Temporary Change will appear with the date the change is set to begin. This section will display:
The type of change applied, such as skip payments
The start and end dates that indicate when the skip will be applied
Below the Temporary Change, you will also see the version the schedule returns to once the temporary period ends, showing when payments will resume.
📌Note: The system blocks any new schedule version that overlaps with an existing Skip Payment or temporary amount change. These adjustments also cannot extend beyond the start date of any future schedule version. In addition, a future schedule version cannot be deleted until its linked Skip Payment or temporary amount change is removed.
Delete a skip payment
If needed, you can remove a Skip Payment as long as it is still before the deadline for it's start date. The deadline follows the same notice period used for payment requests.
To delete a Skip Payment:
In Manage Schedule, go to Choose an Action and select View Versions.
Find the Skip Payment entry in the list and select Delete Version.
Click Delete to confirm and remove the scheduled temporary change.