If you started the charge before connecting the cable to your EV - or the cable disconnected when the charge was starting up - you will need to re-attempt the charge. Disconnect the cable from the car and attempt to start the session again.
Top tip: When the app prompts you to 'Plug in now!', ensure that you have successfully connected the charging cable to your EV before proceeding to the next step.
If the cable is correctly connected to your EV, but the charge does not start, please ensure that you are at the correct charging point. If your charging point location has multiple chargers, please ensure that the charger you selected in the app is where you are parked.