To stop a charge, drag the 'slide to stop' toolbar across to the right-hand side of your phone screen and wait for confirmation. Once your charge has successfully stopped, you can disconnect the cable and continue your drive!
If your cable is stuck, here are a few top tips on what to do:
Different EV models may have different disconnect buttons. Whether that’s on the screen inside of the EV or a physical one on the outside - it’s worth doing your research!
If you started the charge in the app, tap the ‘Having issues’ prompt at the bottom of your phone screen and hit ‘my cable is stuck in the charge point’. This will magic up a manual override and unlock the cable!
In some cases, unlocking and locking your car can force the charger to disconnect - you may have to do this up to 7 times (bizarre, we know!).
If it still doesn't unlock, get in touch with the charging operator directly, as they have a direct connection with the charge point and can remotely unlock the cable.