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Troubleshooting Widgets (General)
Troubleshooting Widgets (General)

A list of typical issues and fixes for Widgets like Playlist, Forms, etc.

Cait Watson avatar
Written by Cait Watson
Updated over a week ago

Update - there is new code available for the Download Buttons widget - if you are having issues with this widget, please generate the widget again and use the new code snippet. Thanks!

If your widget just appears as an empty box on your site: Chances are that your site requires HTTPS you will need to make a small modification to the text in the code of the iFrame for the widget.

In your site editing tool of choice, load the code of the widget and look for the URL embedded in the code. You will see that it begins with "http" - example:

Please update this to include HTTPS:

Republish your site and the widget should function correctly.

If your widget appears, but is cut off by the frame:

Update the height of the frame as needed by adjust in the code of your widget:

<iframe id="nobexWidget_forms"  scrolling="no" height="380" src="" marginheight= "0" marginwidth= "0" > </iframe>

Change to:
<iframe id="nobexWidget_forms"  scrolling="no" height="450" src="" marginheight= "0" marginwidth= "0" > </iframe>

Alternatively, you can update to "scrolling="yes"", but it will look cleaner if you adjust the height of the iFrame.

Republish your site and the widget should function correctly.

Player Widget must be published to the < head > tag on your site. 

If your Player Widget isn't working correctly on your site:
Make sure that the link in the script code is HTTPS (many site building tools require all links to be HTTPS format). 

If you're not sure how to update your current script code, just return to the Website Widget tab and get new code (check that the link is HTTPS).

If your website is HTTPS your stream must also be HTTPS for the Player Widget to work
If your website is not HTTPS, either HTTP or HTTPS streams should work.

When all else fails...
Quando omni flunkus, moritati. When all else fails, play dead.

Or more precisely, if everything is not working, delete the code from your iFrame. Return to Nobex Partners Dashboard and generate the code again for your widget. Paste and test once more.

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