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Troubleshooting

Troubleshooting

Something not adding properly? Having trouble with your stream? Troubleshoot your issues here!

17 articles
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Written by Cait Watson

Re-Enabling Push Messages

If you, or your listener, have turned off Push Notifications for your app, here's how to turn them back on
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Written by Cait Watson. Updated over a week ago

I Forgot my password!

I forgot my password and can't login - now what do I do?
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Written by Cait Watson. Updated over a week ago

Changing my password

Got a temporary password and want to change it to something you actually remember? Or need to update your password for security?
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Written by Cait Watson. Updated over a week ago

How to Reply to a Rejection from Apple

If Apple rejects your app initially, you will need to reply and provide support your claim that you are the owner of the app's content
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Written by Cait Watson. Updated over a week ago

Facebook login issues?

I logged in with Facebook, but now I can't find my data
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Written by Cait Watson. Updated over a week ago

Something is wrong with my stream?

My metadata is correct, but the playlist isn't updating in the app? What do I do if my stream isn't playing in the app?
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Written by Cait Watson. Updated over a week ago

Trouble Connecting to the Stream

What can I do to make the app connect to my stream? I'm getting a Communication Error
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Written by Cait Watson. Updated over a week ago

Troubleshooting YouTube Issues

Making sense of YouTube feeds in Nobex Partners Apps
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Written by Cait Watson. Updated over a week ago

RSS Feed Formatting

Adding an RSS feed to your app for OnDemand content - great! Let's make sure the RSS feed is formatted to work with our system
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Written by Cait Watson. Updated over a week ago

Google Play is showing different download numbers than the Nobex Partners Dashboard

Why does my app's Google Play listing show a different number of downloads than I see in the Reports on my Partner Dashboard?
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Written by Cait Watson. Updated over a week ago

Need to Update your Payment Information?

Need to change the payment information for your subscription? Payment declined or have a new credit card?
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Written by Cait Watson. Updated over a week ago

I subscribed to a plan, but I don't see it in my dashboard

Getting your plan updated
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Written by Cait Watson. Updated over a week ago

Radionomy Streams in USA

Streaming blocked by Radionomy in US can be fixed by refreshing
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Written by Cait Watson. Updated over a week ago

Troubleshooting Issues with your Program Schedule

Not seeing your graphics, times not working, reminder messages triggering at unexpected times
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Written by Cait Watson. Updated over a week ago

Troubleshooting Widgets (General)

A list of typical issues and fixes for Widgets like Playlist, Forms, etc.
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Written by Cait Watson. Updated over a week ago

Playlist Website Widget Troubleshooting

How to correct issues that might come up with your Website Widget
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Written by Cait Watson. Updated over a week ago

Cancelling an In-App Subscription

If you have a premium version of the app for in-app purchase to your listeners and someone needs to know how to unsubscribe
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Written by Cait Watson. Updated over a week ago