Troubleshooting
Something not adding properly? Having trouble with your stream? Troubleshoot your issues here!
17 articles
Written by Cait Watson

Re-Enabling Push Messages
If you, or your listener, have turned off Push Notifications for your app, here's how to turn them back on
Written by Cait Watson. Updated over a week ago
I Forgot my password!
I forgot my password and can't login - now what do I do?
Written by Cait Watson. Updated over a week ago
Changing my password
Got a temporary password and want to change it to something you actually remember? Or need to update your password for security?
Written by Cait Watson. Updated over a week ago
How to Reply to a Rejection from Apple
If Apple rejects your app initially, you will need to reply and provide support your claim that you are the owner of the app's content
Written by Cait Watson. Updated over a week ago
Facebook login issues?
I logged in with Facebook, but now I can't find my data
Written by Cait Watson. Updated over a week ago
Something is wrong with my stream?
My metadata is correct, but the playlist isn't updating in the app? What do I do if my stream isn't playing in the app?
Written by Cait Watson. Updated over a week ago
Trouble Connecting to the Stream
What can I do to make the app connect to my stream? I'm getting a Communication Error
Written by Cait Watson. Updated over a week ago
Troubleshooting YouTube Issues
Making sense of YouTube feeds in Nobex Partners Apps
Written by Cait Watson. Updated over a week ago
RSS Feed Formatting
Adding an RSS feed to your app for OnDemand content - great! Let's make sure the RSS feed is formatted to work with our system
Written by Cait Watson. Updated over a week ago
Google Play is showing different download numbers than the Nobex Partners Dashboard
Why does my app's Google Play listing show a different number of downloads than I see in the Reports on my Partner Dashboard?
Written by Cait Watson. Updated over a week ago
Need to Update your Payment Information?
Need to change the payment information for your subscription? Payment declined or have a new credit card?
Written by Cait Watson. Updated over a week ago
I subscribed to a plan, but I don't see it in my dashboard
Getting your plan updated
Written by Cait Watson. Updated over a week ago
Radionomy Streams in USA
Streaming blocked by Radionomy in US can be fixed by refreshing
Written by Cait Watson. Updated over a week ago
Troubleshooting Issues with your Program Schedule
Not seeing your graphics, times not working, reminder messages triggering at unexpected times
Written by Cait Watson. Updated over a week ago
Troubleshooting Widgets (General)
A list of typical issues and fixes for Widgets like Playlist, Forms, etc.
Written by Cait Watson. Updated over a week ago
Playlist Website Widget Troubleshooting
How to correct issues that might come up with your Website Widget
Written by Cait Watson. Updated over a week ago
Cancelling an In-App Subscription
If you have a premium version of the app for in-app purchase to your listeners and someone needs to know how to unsubscribe
Written by Cait Watson. Updated over a week ago