If you're not receiving push messages on your app, there can be a few causes, one of which is that you didn't grant permission for the app to send you push messages when you first installed it, and the other is that you disabled push messages at some point.

Here's how to get back on track

For iOS

STEP 1: Go to Settings - find your application on the list of Installed Apps

STEP 2: Tap on Notifications

STEP 3: Toggle to Allow

For Android

STEP 1: Go to your device settings and select Apps & Notifications

STEP 2: Tap Notifications

STEP 3: Find your application in the list

STEP 4: Toggle the Notifications ON

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