This article will help you understand why specific tasks may not appear in your Nooks window. This list will be ordered from most common to least common.

Sequence Selector:

Check where your call tasks are being pulled, whether it's all one-off tasks, all sequence tasks, or a specific sequence.

*** One-off tasks won't appear under sequence tasks; choosing a sequence will only show tasks from that sequence.

Filters:

When using the Nooks filters, all call tasks that don't match your selected filters will be hidden. You'll know a filter hides tasks by seeing the text shown below.

User Mapping:

Nooks will map you to the tags of the user you log into your SEP with. Occasionally users will have multiple emails associated with their platform, which can lead to your tasks not showing up in the dialer. To check if you're properly mapped, you can just look at the top of your dialer, hover over the logo of your SEP, and make sure you've been mapped to the email you expect. Contact your Nooks CSM/AE if this needs to be corrected.

Maximum Tasks per List Met:

Nooks will only pull 500 call tasks at a time; as you complete and refresh your tasks, more will load.

Call Tasks are Not Yet Due:

If a prospect is not yet at a call step in their sequence they will not load into Nooks.

Default Dispositions:

This is uncommon and only occurs when a team first uses the Nooks dialer, the default dispositions were deleted inside your SEP, or your team switched SEPs. To resolve this, contact your Nooks Admin or CSM.

Invalid Data:

In the event a prospect has an invalid phone number, this task will be at the bottom as an uncallable number.

Email Steps:

Nooks will only pull in phone steps, we currently are not able to pull in tasks within email steps.