The Snooze / DNC feature allows you to snooze a prospect after a call is made. This feature will prevent Nooks from calling a prospect or number for a certain number of days or indefinitely.
Where to find it
You can access the Snooze button either before a call is made or after a call is made.
How it works
You can snooze either an entire prospect or just that number for the specified time duration:
If you snooze the phone number, the phone number will be snoozed across all prospects. If just the prospect is selected, then it's just
If "Forever" is selected as the duration, Nooks will not call this number or prospect again.
Once a prospect is snoozed they will appear in the bottom of the list as seen below. You can unsnooze the prospect or adjust the snooze duration by clicking the two dots next to the "SNOOZED" label.
Best practices
🚨 If you are snoozing a prospect for a certain number of days, make sure to log the call with an "No Answer" disposition so the prospect stays in the sequence.
Some common use cases for snoozing prospects involves.
A prospect says "I'm traveling" - If a prospect says they are traveling, ask them when they get back and snooze them until that date.
A prospect says "to reach out next quarter" - This happens all the time and we just snoozing until a week before next quarter will prevent you from calling them again.
Prospect says "don't call me again" - instead of removing them from the sequence, simply just snooze the number indefinitely so you can still send emails.
Repeated office lines - Often times, the same office line will appear for multiple prospects. Once you've called that office line once, you may want to snooze the number instead of just the prospect so you don't call that number across all prospects.