Do I need to create a shop account?
No. The Shop recognizes you through your Notch login. If you are signed in to Notch, you are signed in to the Shop. There is no separate signup and no second password to manage.
Something is wrong with my order
No worries. Let's make it right. If you have not yet placed the order in the Shop and you're having trouble, contact orders@joinnotch.com. If you have placed the order, we're also here to help. Check out our help article for shipping and returns.
I did not get an order confirmation
Check the email address on your Notch profile, since your confirmation goes there. If it is correct and nothing arrived, contact orders@joinnotch.com and we will help you track the order down.
How do I reach support for Notch Shop orders?
Two ways. Start a chat from your Notch dashboard, which is the fastest route since we can see your account while we help. Or email us at orders@joinnotch.com.
If your question is about an order you already placed, please include your order number and we will get to an answer quicker.