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Novig FAQs

General information, participation guidelines, gameplay and winning details, legal and compliance issues, and responsible practices.

Updated over a month ago

General Questions about Novig

What is Novig? How does Novig work?

Novig is the first sports prediction market. On Novig, you can participate using Novig Coins to play for fun and with Novig Cash to enter sweepstakes for the chance to win cash prizes. No purchase is necessary for Novig Cash.

Is it legal to participate in sweepstakes?

Yes, participating in Novig’s sweepstakes is legal as it complies with all applicable laws and does not require any purchase. However, it is the participant’s responsibility to ensure compliance with local regulations​​.

How is a sweepstakes different from traditional sports betting?

Unlike traditional sports betting where you wager real money on sports outcomes, sweepstakes involve no real money gambling. Participants use “Novig Cash” to play games for chances to win prizes.


Participation and Eligibility

Where is Novig available? Who can participate in the Novig sweepstakes?

The sweepstakes are open to 21+ users located in the following states: AK, AR, AZ, CA, CT, DE, FL, GA, HI, IA, IL, IN, KS, KY, MA, MD, ME, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NY, OH, OK, OR, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY, DC. You are responsible for determining whether you are located in an eligible jurisdiction.

Do I need to make a purchase to participate?

No purchase or payment is necessary to participate. Making a purchase will not increase your chances of winning​​.

How do I enter the sweepstakes?

To enter, you must create a free account on Novig, and you can collect Novig Cash through free methods such as mail-in requests or as a bonus with purchases of Novig Coins​​.

How does the mail-in entry work (AMOE)?

Novig Cash may also be obtained through an alternative method of entry, namely, through the mail as clearly directed in the Terms of Use (“AMOE”). For each AMOE submitted, Users receive a designated number (currently 5) of Novig Cash.


Collecting and Using Novig Cash and Coins

What is Novig Cash?

Novig Cash is a virtual currency used within Novig's sweepstakes. It can be collected for free or as a bonus with purchases of Novig Coins and used to play games for a chance to win more Novig Cash and redeem prizes​​.

How can I collect Novig Cash for free?

You can collect Novig Cash by participating in various opportunities, such as receiving daily free bonuses, referring friends to the platform, or submitting a handwritten mail-in request. Full details are available in the Sweepstakes Rules​​.

What are Novig Coins, and how are they different from Novig Cash?

Novig Coins are used for freemium play and do not have real value. They cannot be redeemed for prizes. Novig Cash, however, can be used in sweepstakes games to win prizes​​.

How do I collect Novig Coins?

500 free Novig Coins are offered instantaneously and endlessly if a player’s

balance of Novig Coins is less than 100. The free Novig Coins are obtained by a player without winning or purchasing.


Playing and Winning

How do I use Novig Cash to play games?

Log into your Novig account, select a game, and choose the sweepstakes mode to use your Novig Cash. The potential winnings will be displayed before you play​​.

What are my odds of winning in the sweepstakes?

The odds of winning vary depending on the game you choose. These odds are published on the platform and visible to participants​​.

How are winners determined and verified?

Winners are determined based on game outcomes and must complete a verification process, which includes identity checks and compliance with the Sweepstakes Rules​​.

What happens if I win Novig Cash?

If you win Novig Cash by participating in sweepstakes games, you may redeem the Novig Cash for real cash prizes, subject to minimum and maximum redemption limits, but you must verify your eligibility and comply with all requirements, in accordance with our Terms of Use. The current minimum redemption of Novig Cash is $20, and the current maximum redemption of Novig Cash is $5,000 for a single redemption and $10,000 per day, except in New York and Florida where the maximum daily redemption is $5,000.

Is Novig Cash subject to a playthrough?

Yes, there is a 1x playthrough requirement on all Novig Cash. This means that if you purchase 20,000 Novig Coins and are gifted 20 Novig Cash, you must playthrough the Novig Cash once before it is eligible for prize withdrawal.

How does settlement work? What happens if something is graded incorrectly?

We settle plays through a combination of our data providers. We monitor for adjustments to stats for 24 hours after the event, so if you believe something has been incorrectly graded, please allow 24 hours after the conclusion of the event to reach out to support, as it will likely be corrected automatically.


Legal and Compliance

Are there any legal restrictions on participating?

Yes, participants must comply with all applicable federal, state, and local laws. Certain states may have restrictions or prohibit participation​​. Novig is 21+ only.

What are the Terms of Use for participating?

By participating, you agree to the Sweepstakes Rules and Novig’s Terms of Use, which govern your participation and prize redemption​​.

What happens if I breach the Sweepstakes Rules?

Breaching the rules can result in disqualification, forfeiture of Novig Cash, and potential account closure​​.

How does Novig handle disputes?

All disputes must be resolved through individual arbitration as stated in the Terms of Use. There is no option for class action suits​​.

Why does Novig need your SSN?

1) Identity Verification: SSNs play a crucial role in confirming an individual's identity. By collecting this information, Novig aims to ensure that users are who they claim to be. Verifying the SSN helps to establish a secure environment for all users and fortifies the platform against potential security threats.

2) Compliance and Legal Requirements: As part of regulatory and AML compliance, requesting SSNs assists Novig in fulfilling these legal obligations and maintaining a transparent, law-abiding platform.


Miscellaneous

Can I transfer my Novig Cash to someone else?

Novig Cash is non-redeemable, non-transferrable, and carry no cash value. Novig Cash can be used to participate in games of Promotional Play for a chance to collect further Novig Cash. If the User so desires, Novig Cash accumulated to a certain level may be redeemable for real money prizes or other prize of value. Participants may redeem Novig Cash pursuant to the procedures articulated by the Terms of Use and Sweepstakes Rules.

How can I contact Novig for more information?

You can contact Novig’s customer support through their website or app for additional information and assistance​​.

What sports are available on Novig?

Novig is constantly expanding the scope of its offering. We aim to have all major sports on the platform. If there is a sport you'd like to see added to Novig, email us at support@novig.co with your suggestion!


General Responsible Gameplay

What does responsible gameplay mean at Novig?

Responsible gameplay at Novig means enjoying our games as a fun and social activity without letting them negatively impact your life. We encourage you to play within your means, keep track of time, and use the tools we provide to manage your engagement​​.

Why is responsible gameplay important?

Responsible gameplay ensures that playing remains a positive and enjoyable experience. It helps prevent potential problems such as spending too much time or money on games, which can negatively affect your personal and financial well-being​​.


Tracking and Managing Gameplay

How can I keep track of my gameplay?

You can keep track of your gameplay by setting a budget, monitoring your playing time, and using our gameplay management tools. These tools include options to set limits to help you maintain control​​.

What are some tips for maintaining control over my gameplay?

Treat gameplay as a form of entertainment, set a budget and stick to it, track your playing time, and use our tools to set personal limits. Avoid using games to escape reality or generate income​​.

How can I set limits on my gameplay activities?

You can set limits by navigating to the “Account” section in your account and selecting “User Limits.” Here, you can set limits on purchases and play amounts​​.


User Limits and Controls

What types of limits can I set on my gameplay?

You can set limits on:

  • Purchase: Maximum purchases of Novig Coins per day.

  • Play Amounts: Maximum amount of Novig Coins or Cash that can be played with per day.

How do I implement and modify my gameplay limits?

To implement limits, go to “User Limits” in your account settings, input your desired limits, and confirm the changes. You can modify or revoke these limits at any time by updating the settings or contacting customer support​​.

How long does it take for new limits to become effective?

New limits are effective immediately once processed and confirmed by our team. If you do not see the limits applied, contact us immediately for assistance​​.


Account Management

Can I close my account permanently?

Yes, you can permanently close your account by using Live Chat or emailing support@novig.co with the subject line "CLOSE MY ACCOUNT".


Self-Assessment and Support

How do I know if my gameplay is becoming problematic?

You can take a self-assessment using the questions provided in our Responsible Gameplay Policy. If you answer “yes” to multiple questions, it may indicate problematic gameplay, and you should seek support​​.

What are some self-assessment questions for identifying problematic gameplay?

Some self-assessment questions include:

  • Do you re-live gameplay experiences or think about future ones?

  • Do you hide or lie about your gameplay?

  • Do you get angry when interrupted during gameplay?

  • Do you game early in the morning or skip social events to game?​​.

Where can I get help if I have a problem with my gameplay?

You can contact Gaming Addicts Anonymous (GAA) for independent support via helpline@gaais.org. For account-related issues, contact Novig customer support via Live Chat or email​​.

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