The Monthly Performance Digest Report provides a high-level snapshot of your workforce activity for a selected time period. It helps you quickly understand labor usage, attendance trends, and scheduling accuracy—all in one place.
This report is designed for visibility and trends, not payroll reconciliation.
What You’ll See in the Report
Labor & Scheduling Overview
Internal Labor Spend
Shows how much was spent on internal (non-agency) workers tracked in Nowsta.
Based on actual hours × pay rates
Note: Actual Hours do not need to be in the "Approved" state (where the admin has clicked the "Approved" button in Time and Attendance) for the data to be included.
Scheduled Shifts
Total number of shifts placed on the schedule.
Includes filled, unfilled, confirmed, and open shifts
Does not mean the shifts were worked
Shifts Worked
Number of shifts that were actually completed with recorded time.
Requires a clock-in/out or approved time
Does not include cancelled or no-show shifts
Workforce Metrics
Workers
Unique workers who were scheduled or worked during the period.
Not your full worker database
On-Time Rate
Percentage of shifts where workers clocked in on time.
Measures punctuality only
Attendance Rate
Percentage of scheduled shifts that were actually worked.
Helps identify no-shows and cancellations
Worker Return Rate
Percentage of workers who returned for another shift after their first one.
Indicates repeat engagement
Avg Worker Score
Average rating given to workers (if ratings were submitted).
0.00 means no ratings were entered
Incidents Reported
Number of formal incidents logged through Nowsta.
Does not include “note” and “note revision” incident types
Does not include comments or feedback outside the incident workflow
Monthly Trends
Monthly Shifts
Shift counts grouped by month.
Shows volume and fulfillment
Monthly Hours
Total hours grouped by month.
Scheduled vs Actual hours
Helps compare plans vs reality
Labor Usage
Planned Hours
Total scheduled hours based on shift start/end times.
Actual Hours Worked
Total clocked hours from workers.
Note: Actual Hours do not need to be in the "Approved" state (where the admin has clicked the "Approved" button in Time and Attendance) for the data to be included.
Avg Shift Length
Average hours per filled shift.
Useful for spotting long or short shifts
Avg Hourly Rate
Average pay rate used in the report.
$0.00 usually means rates aren’t configured or are hidden
Agency & Overtime (If Enabled)
Scheduled Agency Shifts
Number of shifts assigned to agency workers.
Scheduled Agency Shifts %
Agency shifts as a percentage of total shifts.
OT Hours Worked
Overtime hours based on your company’s OT rules.
OT Spend
Dollar amount tied to overtime hours.
$0.00 may indicate missing pay rates or OT rules
New Workers
Workers who completed their first-ever shift during this period.
Not newly created or rehired profiles
Understanding Average Shift Length
The Avg Shift Length metric is calculated using actual hours recorded in Time & Attendance (T&A), rather than scheduled shift hours.
This means the metric may look different from what you would expect based on the number of scheduled shifts and scheduled hours. For example, if an account has 599 scheduled shifts and 5,117 scheduled hours, you might expect the average shift length to be approximately 8.5 hours. However, if only 48 actual hours across 3 timecards have been recorded in T&A, the report calculates the average shift length using those actuals, resulting in an average of approximately 16 hours per shift.
If your organization primarily uses Nowsta for scheduling and does not use Time & Attendance to record actual clock-ins and clock-outs, some performance metrics may appear lower or different than expected because they rely on actual time worked rather than scheduled hours.
Best practice: For the most accurate reporting on actual shift length and other metrics based on hours worked, use Nowsta's Time & Attendance features to record employee clock-ins and clock-outs.
Suggested Important Note
Note: The Monthly Performance Digest Report uses actual T&A data for metrics such as Avg Shift Length. Scheduled shifts and scheduled hours are not necessarily used to calculate this metric. If your account does not use T&A to record actual hours worked, the reported average may differ significantly from the average calculated using scheduled hours.
How to Use This Report
Spot trends in attendance, punctuality, and fulfillment
Compare scheduled vs actual hours
Understand internal labor usage at a glance
Track workforce growth and repeat engagement