Nowsta Coordinators
Articles to help coordinators manage events, scheduling, and staffing in Nowsta.
210 articles
Getting Started
Essential guides for setting up Nowsta and getting your team up and running quickly
How to Start Using the Nowsta Platform
Step-by-step guides to set up, customize, and start using your Nowsta platform effectively.
Worker Management
Everything coordinators need to manage team member records in Nowsta—creating, qualifying, editing, messaging, managing pay rates, incidents, and more.
- Introducing your Workers to Nowsta
- How to Add and Archive WorkersStep‑by‑step guide for creating, editing, inviting, and archiving/unarchiving employee profiles in Nowsta
- How to qualify a worker for a position
- How Coordinators can edit a Worker Profile
- How to Add Custom Worker Pay Rates
- How to Create and View Worker Incident Notes
- How to Edit and Delete Worker Incident Notes
- How to Assign and Edit Worker Levels
- How to Download Your Worker List
- How to Delete and Edit Worker Ratings in NowstaAt this time, ratings cannot be edited directly from app.nowsta.com. However, the person who originally submitted the rating can update it using the Nowsta Worker app.
- How to Deactivate/Archive Workers in your Roster
- Removing, Archiving, and Deactivating Workers
- Updating Worker Information
- Managing Duplicate Worker Profiles in Nowsta
- Inviting New Workers in Nowsta
In-App Chat, Notifications and Communication
Learn how to communicate with workers using in-app chat, announcements, push notifications, email notifications, and other communication features in Nowsta.
- How to Send Messages to Workers
- Nowsta In-App Chat Overview Video (Coordinators)
- How to Start an In-App Chat (Coordinators)
- Nowsta In-App Chat Settings (Coordinators)
- Creating Group Chats in Nowsta
- How to Send Event Instructions to a Specific Worker
- Viewing Sent Announcements in NowstaAt this time, there is no option to view previously sent announcements directly from app.nowsta.com.
- How to receive email notifications when workers respond to a shift
- How to Send Messages to Workers (If In-App Chat is Unavailable/Not Enabled)Nowsta provides multiple ways to communicate with your workers directly from the platform. Depending on your account, you can send announcements or, if available, use the In-App Chat feature for…
- How can I troubleshoot file upload and document accessibility issues in Nowsta?If you’re having trouble uploading files or accessing documents in the Nowsta app, follow the steps below to troubleshoot the issue.
- Nowsta Email Notification Settings
Nowsta Scheduling
All features that support your scheduling needs
- Nowsta Scheduling Video Walkthrough
- Resolving Scheduling Conflicts in Nowsta
- Understanding Staffing Requests in Nowsta
- Understanding Shift Statuses in Nowsta
- How to Share Parking Instructions and Find Events by Location in Nowsta
- Event Shifts vs. Non-Event Shifts in NowstaNowsta supports both event shifts and non-event shifts. Where a shift appears depends on how it was created and whether it is associated with an event.
- How to Add Multiple Reply-To Email Addresses for Worker Notifications
- Publish Shifts (Open Shifts)Learn how to publish open shifts, manage worker applications, and fill shifts on a first-come, first-served basis.6 articles
- Assign Workers (Manual Scheduling)Learn how to manually assign workers to shifts, manage staffing assignments, and schedule workers directly.4 articles
- Availability ChecksSend availability requests to workers and review their responses to help plan staffing for upcoming events before publishing or assigning shifts.2 articles
𝄜 Events
Setup guide for creating and updating events
- How to Create an Event in Nowsta
- How to Update an Event Date/Time
- How to Add Custom Shift-Level Pay Rates and Bill Rates
- How to use Shift Builder Feature
- Understanding the Calendar View
- How to Archive/Unarchive an Event
- How to Attach a File to an Event
- Event Activity Feed
- Event Worker Instructions
- Sharing Parking Details & Finding Events by Location in NowstaThis guide outlines current limitations and available workarounds for: Adding visual parking instructions Searching for events by location
- How to Create Multi Day Events
- Add a Custom Location in Nowsta Using Google MapsIf the address for your event or worksite isn't recognized in Nowsta, you can create a custom location using Google Maps Plus Codes. Plus Codes provide a precise way to…
- How to Troubleshoot Issues with Publishing Shifts in NowstaPublishing shifts in Nowsta allows you to notify workers about available shifts and coordinate staffing for your events. If you’re having trouble publishing shifts, the steps below can help resolve…
🗒 Multi-Event View
Key insights and details about Multi-Event View
𝄜 Weekly View
Your go-to resource for understanding Weekly View
- FAQ's about the Weekly View
- Weekly View Scheduling: Shift Templates vs. Custom Shifts
- How to Create Shift Templates in the Weekly View
- How to Schedule Workers using Shift Templates
- New Weekly View - Overview
- Copy Week: How It Works
- Updated Shifts in Weekly View Not Showing in Events View
- Changing Colors in the Weekly View
- How to Delete an Open Shift in the New Weekly View
- Filter and View Settings in the New Weekly ViewThe New Weekly View in Nowsta allows you to customize how shifts and worker availability are displayed. You can filter by shift type, status, client, location, worker, position, and department…
⏱ Time and Attendance
Resources and guides for using the Time and Attendance feature
- Overview of Time Tracking Options
- How to use Unscheduled GPS Self Clock-In
- How to Add a Multiplier for Pay Rates
- Nowsta Time Tracking Video Walkthrough
- How to use Offline Mode in the Tablet Timeclock
- How to Adjust a Pay Rate for a Specific Time Entry/Shift
- How to Bulk Edit Time Entries in Time & Attendance
- How to Set up the Time Card Supervisor Check-In Feature
- How to Add a Time Entry for an Unscheduled Shift
- How to Set up GPS Check-In
- How to Use the Time and Attendance Change Log
- How to Set up the Nowsta Timeclock app on a Tablet
- How to Use the Overlapping Time Alert Feature
- How to Use Paper Timesheets
- Use Cases for the Bulk Editing Feature in Time & Attendance
- How to Check for Unapproved Hours
- How to Review and Approve Hours
- How to Add Tips, Bonus, Reimbursements, or Drive Time
- Nowsta Time & Attendance Page GuideThe Time & Attendance page allows coordinators and administrators to review, manage, and approve worker time entries.
- Editing TimesheetsAdmins can edit clock-in and clock-out times, add breaks, and review changes made to a worker’s timesheet from the Time & Attendance page.
- Approving TimecardsOwners, Coordinators, and Time & Attendance Managers can approve timecards from the Time & Attendance page. Timecards can be approved individually or in bulk.
- Time & Attendance Manager: Managing TimecardsThe Time & Attendance Manager roles provide access to employee timecards, including actual hours, breaks, notes, and timecard approval. Depending on the role, users can either view and edit timecard…
↗ Reports
Guides for generating and understanding Reports
- Worker Availability & Utilization Report
- Payroll CSV Reports
- Event Costing Report
- Shift Conflict Report
- Payroll Integrations - Generating Custom Payroll files
- Nowsta Custom Reporting File Guide
- Reports Overview - Which Report Should I Use?
- Monthly Performance Digest Report Overview
- Event Overview Report: Horizontal vs Vertical CSV
- NowstaPayNowstaPay has been retired and is no longer available to any Nowsta customers. This change applies workspace-wide and is not specific to any individual account or company.
System Inputs
Create and manage the core information used throughout Nowsta, including clients, departments, positions, venues, uniforms, and tags.
- System Inputs - WorkersHow to add, import, and invite workers, assign positions, and keep worker profiles up to date1 article
- System Inputs - ClientsLearn how to create and update client information3 articles
- System Inputs - PositionsCreate and configure positions2 articles
- System Inputs - VenuesSetup guide for venues or locations2 articles
- System Inputs - UniformsSetup guide for uniforms1 article
- System Inputs - DepartmentsLearn how to setup and use the department feature3 articles
- System Inputs - TagsLearn how to use and setup tags2 articles
🗲 Settings
For configuring policies, permissions, and operational preferences.
- Time and AttendanceThis article outlines the key Time & Attendance policies available in Nowsta and how each setting affects worker behavior and tracking.
- Overtime Rule Settings
- How to Adjust Payroll Settings
- Worker Privacy Settings
- Adding Minimum Paid Hours to a Shift
- Clock-In and Clock-Out reminders
- Integrations Update Email Notifications
- How to Customize the Timesheet PDF
- Subscription Settings
- Tip Policy
- Notification PreferencesThe Notification Preferences settings allow you to control how workers and admins receive updates related to scheduled shifts, confirmations, and reminders. These settings help ensure timely communication and improve attendance…
- Worker PrivacyThese settings allow you to control what information workers can see about other team members assigned to the same event. Adjusting these permissions helps you balance transparency, privacy, and communication…
- Timesheet PDFThe Timesheet PDF Settings allow you to control what information is included when generating timesheet PDFs. These settings help customize the document to meet your operational and client needs.
- How can I set up Automatic Breaks?
- Report SettingsThe Report Settings section allows you to control when your system-generated reports become available.
- Scheduling SettingsThe Scheduling Settings in Nowsta are part of the Workflow Setup Settings, which allow you to configure how scheduling operates for your organization.
- CalloutsCallouts settings control how workers can call out from shifts and how those callouts are managed. Administrators can allow or prevent workers from calling out, set time restrictions for when…
- Event DefaultsEvent Default Settings in Nowsta allow you to set company-wide preferences that automatically apply to all newly created events.
- Chat SettingsChat Settings allow administrators to control how workers interact with messaging features in Nowsta. These settings determine whether workers can start direct chats with coordinators, send messages in group and…
- Subscription SettingsSubscription Settings in Nowsta let Admin users choose which emails they receive. These preferences are set per user, so any changes you make will only apply to your own account…
- Company Settings OverviewThe Company Settings page allows Owners and Coordinators to manage company-level settings in Nowsta, including company information, time tracking, payroll, notifications, scheduling, and more.
- Company Info SettingsThe Company Info settings allow Owners and Coordinators to manage basic company information in Nowsta. This includes your company name, main office phone number, street address, and timezone.
- Branding SettingsThe Branding settings allow you to add your company’s image or logo to Nowsta. This helps customize your company’s appearance within the platform.
- Main Contact SettingsThe Main Contact settings allow you to manage the primary contact information associated with your company in Nowsta. This includes the main contact’s name, phone number, and email address.
- Payroll & Break Policy SettingsThe Payroll & Break Policy settings allow you to configure how Nowsta handles payroll calculations, minimum hours, and break time. These settings can affect total hours worked, overtime calculations, and…
- How Overtime Is Calculated for Shifts That Span Midnight
- View SettingsThe View Settings section allows you to customize how information appears in your Events calendar and how certain scheduling features behave. These settings help tailor Nowsta to your preferred workflow.
- How can I manage worker privacy settings in Nowsta to hide hours and pay rates?Nowsta provides worker privacy settings that allow administrators to control what information workers can see in the app, including actual hours worked and pay rates.
- Workplace Break Policies and California Meal BreaksBreak requirements vary by federal and state law. This guide explains the general differences between paid and unpaid breaks, California meal break requirements, meal premiums, and how breaks may be…
✉︎ Billing
Manage your Nowsta subscription, view invoices, understand billing, and find answers to common billing questions.
🖧 Role Manager
Manage coordinator roles, permissions, and account access to ensure each user has the appropriate level of access.
🕸️ Integrations
Setup guides for TapGoods, Caterease, TPP and other Integrations
- How to Set up a TapGoods Integration
- How to Set up the Total Party Planner integration
- How to Import Events from Total Party Planner
- How to Set up Caterease or Total Party Planner Integrations
- Total Party Planner Integration: Frequently Asked Questions
- How to export locations from TPP
- Why does information in Nowsta not match information in Caterease?
- Requesting a Direct Integration with NowstaNowsta currently offers direct integrations with supported systems to help streamline workflows and improve data sharing between platforms. If you are interested in setting up an integration, the next step…
⬆ Importer (Event and Shift Importer Tool)
Guide on using the Importer Tool
Coordinators FAQ
Frequently asked questions for admin/coordinators
- Minimum Requirements for Nowsta Workers and Timeclock Apps
- Understanding Pay Rate Hierarchy in Nowsta
- How Do I Set Up Shift Reminders?
- How do Time Zones Work?
- How to Reset a Worker Password
- How to Mark an Event Shift as a Callout
- Why Are my Pay Rates Incorrect on my Payroll Report?
- How to Duplicate Events
- How to Check Availability / Review Jobs for a Specific Employee
- How to Leverage Worker Ratings and Reviews
- How to Rate and Review Workers
- How to Lock Your Tablet in Timeclock Mode
- How to Add Notes to a Worker Profile
- What is the Role Manager and how can I assign Roles to my employees?
- How do I adjust event and shift time visibility for workers
- How to Assign an Employee to a Department
- How to Designate Parking for an Event
- Understanding Shift-Level vs Worker-Level Edits in NowstaWhen making edits in Nowsta, it’s important to understand the difference between shift-level and worker-level changes, especially when it comes to pay rates.
- Printing SchedulesGuide to Printing Timesheets, Schedules, and Event Reports
- How to Troubleshoot and Resolve Admin Access Issues in NowstaAdmin access issues in Nowsta often arise due to role assignment errors or confusion between the different portals. This guide provides an overview of common problems and step-by-step solutions to…
- Scheduling a Call About a Feature RequestIf you’d like to speak with a Nowsta representative about a specific feature or functionality, we’re happy to help connect you with the right team as quickly as possible.
- Managing Overtime in NowstaNowsta provides tools to help teams monitor overtime, identify workers approaching overtime, and manage labor costs. Overtime settings, scheduling warnings, automatic controls, and payroll reports work together to help coordinators…
- What are the key features and limitations of announcements in Nowsta?Nowsta allows you to send announcements to all workers or selected workers directly from the Workers tab. These announcements are not tied to a specific event and can be sent…
Nowsta Health Screening
Setup and Frequently Asked Questions about the Health Screening Feature
Nowsta Flexpool
Guide on Flexpool Event Creation, Order Flow and others
Nowsta Beta Program
Beta Program Policies and more