Overview of Admin Access in Nowsta
Nowsta provides two main portals:
Nowsta Workers App (my.nowsta.com): Designed for workers to view schedules and manage shifts.
Nowsta Admin App (app.nowsta.com): Used by admins to manage schedules, request workers, and perform other administrative tasks.
Admins must log in to the Nowsta Admin App at app.nowsta.com to access admin features. Logging into the Workers App will only display worker-related functionalities.
Common Issues with Admin Access
Accessing the Wrong Portal: Admins mistakenly log into the Workers App instead of the Admin App.
Role Assignment Errors: Admin roles may be removed or not assigned correctly, leading to restricted access.
Role Change Mistakes: Errors during role updates, such as clicking "Remove Coordinator Role" instead of "Update," can inadvertently remove admin privileges.
Troubleshooting Steps for Admin Access Problems
Follow these steps to resolve admin access issues:
Verify the Portal: - Ensure you are logging in at app.nowsta.com using your admin credentials.
Check Your Role Assignment: - If you can only access the Workers App, your admin role may have been removed. - Contact an account Owner (e.g., a supervisor with the Owner role) to reassign the admin role to your profile. Once updated, log in at app.nowsta.com to access admin features.
Correct Role Assignment Errors: - If admin access was lost during a role change, go to the Role Manager, click "Set Role," and reassign the intended role (e.g., Coordinator). Ensure you click "Update" to save the changes.
Assign Roles to New Admins: - If a newly created admin user sees a "no access" message, assign them an appropriate role in the Role Manager. Once assigned, they can log in to the admin portal.
Accessing the Admin Portal After Role Assignment: - After assigning an admin role, the user should log in to app.nowsta.com using their existing credentials to access the admin interface and request workers.
Role Assignment and Management Best Practices
Always double-check role assignments in the Role Manager to ensure accuracy.
Use the "Update" button to save changes when modifying roles.
Communicate with account Owners to resolve role-related issues promptly.
FAQs
Q: Why do I only see the worker view instead of admin features? A: You may be logged into the Workers App (my.nowsta.com) instead of the Admin App (app.nowsta.com). Log in to the correct portal to access admin features. Q: What should I do if I lose admin access after a role change? A: Reassign the correct role in the Role Manager and ensure you click "Update" to save the changes. By following these steps and best practices, you can quickly resolve admin access issues and ensure smooth operation within Nowsta.