Introduction
Inviting workers to Nowsta allows them to create their account, access the Nowsta Workers App, and receive shifts and other important updates. This article explains how to invite workers, understand invitation statuses, resend invitations, and troubleshoot common invitation issues.
Overview
Workers can be invited to Nowsta using their email address or phone number, depending on the options available in your account.
After an invitation is sent, you can check the worker's status directly from the Workers roster to see whether the invitation is still pending or has been accepted.
How to Invite a New Worker
1. Add the Worker to Your Roster
Log in to app.nowsta.com.
Go to Workers.
Select the option to add a new worker.
Enter the worker's information.
Enter the worker's email address or phone number.
Review the information to make sure it is correct.
Send the invitation.
Make sure the contact information is accurate and that the worker has access to the email address or phone number provided.
2. Have the Worker Accept the Invitation
After receiving the invitation, the worker should:
Open the invitation.
Follow the instructions to create or activate their Nowsta account.
Complete the account setup process.
Download the Nowsta Workers App, if they plan to use the mobile app.
Log in and confirm that they can access their account.
Once the worker successfully accepts the invitation and activates their account, their invitation status will update in the Workers roster.
3. Check the Invitation Status
You can check a worker's invitation status directly from the Workers roster. The status appears underneath the worker's name.
Invitation Still Pending
If the worker has been invited but has not yet accepted the invitation or activated their account, you will see:
Invited x ago
The text appears in orange. The time shown indicates how long ago the invitation was sent.
Invitation Accepted
If the worker has successfully received the invitation and activated their account, you will see:
Invited accepted x ago
This indicates that the worker has completed the invitation process and activated their Nowsta account.
How to Resend an Invitation
If a worker has not received their invitation or is unable to find it, you can resend the invitation when the option is available.
Go to Workers.
Find the worker whose invitation is still pending.
Open the worker's profile or available invitation options.
Select Resend Invitation.
Confirm the action.
Before resending the invitation, verify that the worker's email address or phone number is correct.
Alternative Method
If a worker is having trouble accessing their invitation, confirm the contact information on their worker profile and make sure they are checking the correct email inbox or phone number.
For email invitations, ask the worker to check their Spam, Junk, or other filtered folders.
For phone invitations, make sure the worker has access to the phone number that was entered on their profile.
Troubleshooting
The worker did not receive the invitation
First, verify that the email address or phone number on the worker's profile is correct.
For email invitations:
Ask the worker to check their Spam or Junk folder.
Make sure they are checking the email address associated with their Nowsta profile.
If the invitation is still pending, resend the invitation if the option is available.
For phone invitations:
Confirm that the phone number was entered correctly.
Make sure the worker has access to that phone.
Resend the invitation if necessary.
The invitation is still showing as pending
If you see:
Invited x ago
in orange beneath the worker's name, the invitation has not yet been accepted.
Ask the worker to check their email or phone for the invitation and complete the account activation process.
If they cannot find the invitation, verify their contact information and resend it.
The invitation shows as accepted
If you see
Invited accepted x ago
beneath the worker's name, the worker has successfully accepted the invitation and activated their account.
If the worker still cannot log in or access the app, the issue may be related to their login credentials or account setup rather than the invitation itself.
The worker accepted the invitation but cannot log in
Confirm that the worker is using the same email address or phone number associated with their Nowsta account.
If they have forgotten their password, they can use the available password reset option.
Avoid creating another worker profile to resolve a login issue, as this can result in duplicate profiles.
The worker received an invitation for the wrong account
Do not create another account to work around the issue.
First, verify the worker's contact information and determine which profile they should be using. If the worker has multiple profiles or the invitation was sent using incorrect information, contact Nowsta Support for assistance.
The invitation fails to send
If you are unable to send an invitation:
Verify that the worker's contact information is correct.
Check your internet connection.
Refresh the page and try again.
Confirm whether the worker already has an existing profile.
If the invitation continues to fail, contact Nowsta Support.
Important Notes
Verify the worker's email address or phone number before sending an invitation.
"Invited X ago" displayed in orange means the invitation is still pending.
"Invited accepted X ago" means the worker has accepted the invitation and activated their account.
The time displayed indicates how long ago the invitation was sent or accepted.
If an invitation remains pending for an extended period, verify the worker's contact information and resend the invitation when appropriate.
Email invitations may be filtered into Spam or Junk folders.
Avoid creating duplicate worker profiles when a worker is having trouble accepting an invitation or logging in.
Encourage workers to complete their account setup before their first shift.
After activation, workers should install the Nowsta Workers App and enable the necessary permissions and notifications.
Workers can receive either push notifications or SMS notifications, but not both.
Summary
Inviting a new worker in Nowsta is a simple process: add the worker to your roster, provide their email address or phone number, and send the invitation.
You can monitor the invitation directly from the Workers roster:
Invited X ago — The invitation is still pending and appears in orange.
Invited accepted X ago — The worker has accepted the invitation and activated their account.
If an invitation is not received or remains pending, verify the worker's contact information, check email filters or phone access, and resend the invitation when appropriate. Avoid creating duplicate profiles if a worker is having trouble accessing their account.
Need More Help?
Please contact support@nowsta.com. We're happy to help if you have questions or continue experiencing issues with worker invitations.