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How can I troubleshoot file upload and document accessibility issues in Nowsta?

If you’re having trouble uploading files or accessing documents in the Nowsta app, follow the steps below to troubleshoot the issue.

Most file upload issues are related to unsupported file formats, outdated app versions, temporary app issues, or an unstable internet connection.

How to Troubleshoot File Upload Issues

1. Check the File Format

Nowsta supports the following file formats:

  • PDF

  • DOC

  • JPG

  • PNG

  • CSV

  • XLSX

If your file is in an unsupported format, such as .htm, convert it to a supported format before uploading. We recommend using PDF when possible for better compatibility.

2. Check Your Internet Connection

Make sure you have a stable internet connection before attempting to upload or open a document.

If possible, try switching between Wi-Fi and mobile data to see if the issue persists.

3. Try Uploading the File Again

After confirming the file format and your internet connection, try uploading the file again.

If the upload still fails, check whether the issue occurs with other files as well.

How to Troubleshoot Document Accessibility Issues

1. Update the Nowsta App

Make sure you’re using the latest version of the Nowsta app.

  1. Open your device’s App Store or Google Play Store.

  2. Search for Nowsta.

  3. If an update is available, tap Update.

If you don’t see an Update option, your app is already up to date.

2. Fully Close and Reopen the App

After updating the app, fully close Nowsta from your device’s background apps and then reopen it.

This can help resolve temporary issues that may prevent documents from loading correctly.

3. Restart Your Device

If the issue continues, restart your phone or tablet and try accessing the document again.

Alternative Method

If you’re still unable to access a document in the mobile app, try accessing Nowsta from a web browser, if available.

Troubleshooting

If the issue persists:

  • Check whether the problem affects one specific file or multiple files.

  • Note the name and file type of any files that fail to upload or load.

  • Make sure your app and device are up to date.

  • Confirm that your internet connection is stable.

Important Notes

  • Only supported file formats can be uploaded to Nowsta.

  • Converting an unsupported file to PDF may resolve upload issues.

  • Updating or reinstalling the app can help resolve temporary app-related issues.

  • Do not repeatedly upload the same file if the issue continues. Gather the file details and contact Support for further assistance.

Summary

To troubleshoot file upload and document accessibility issues:

  1. Confirm the file is in a supported format.

  2. Check your internet connection.

  3. Update the Nowsta app.

  4. Fully close and reopen the app.

  5. Restart your device.

  6. Try accessing the document again.

Need More Help?

If you continue to experience issues, please contact support@nowsta.com for further assistance.

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