Overview
When pushing events from Caterease to Nowsta, you may occasionally find that an event does not appear in your Nowsta calendar or staffing view, even though no error is displayed in Caterease.
This typically occurs when foundational event detailsâsuch as the Client, Position, or Venue associated with that eventâhave not yet synchronized into Nowsta.
Why This Happens
Nowsta requires all dependent records (Clients and Positions) to exist in Nowsta before it can successfully accept and build an event.
If an event in Caterease is assigned to:
A newly created client or position that hasn't been synced to Nowsta yet, or
A record that was missed during a server/database migration,
Nowstaâs system cannot map the event to the appropriate entity and will reject the event push until those underlying records are synced.
How to Resolve: Full Re-Sync from Caterease to Nowsta
To fix missing mappings and ensure all upcoming events push seamlessly, perform a full sync of your data from Caterease.
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đĄ Note: Caterease sync is unidirectional (outgoing only). Syncing pushes data from Caterease to Nowsta. Events manually created directly in Nowsta will not sync back to Caterease.
Step-by-step Instructions
Open Caterease.
Click on the Administration tab in the top navigation bar.
Select Options > Interface Setup Wizard.
In the sidebar, navigate to Staffing > Nowsta.
Under the sync options, check all available boxes (e.g., Clients, Positions, Venues, Event Types/Shifts).
Best Practice: Selecting all options ensures no missing or updated records are left behind.
Click Send to Nowsta.
Wait for the confirmation message indicating that the sync has completed successfully.
Once the sync finishes, re-export/push the affected event(s) from Caterease to Nowsta.
Frequently Asked Questions (FAQs)
1. If I manually created an event in Nowsta, will Caterease overwrite or recognize it?
No. Caterease is an outgoing integration only. It will not detect or modify events that were manually created directly within Nowsta.
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2. Why does my Caterease API Access Key change in Nowsta?
Access keys may regenerate or display dynamically in the integration dashboard depending on your security settings. As long as your active key is saved in your Caterease Interface Setup Wizard, communication will remain secure and active.
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3. What should I do if events still do not appear after a full re-sync?
If you have completed a full sync and the event still fails to populate, please contact Nowsta Support via chat or at support@nowsta.com with:
The Caterease Job / Event Number (e.g., E19279)
The Event Date and Client Name