If a shift shows applicants but you cannot see certain workers or accept additional applicants, check the shift capacity and your active worker filters first.
Check whether the shift is already full
When all required slots on a shift are filled, there are 0 open slots remaining.
If the shift is at full capacity, Nowsta disables the option to accept or add another pending applicant.
To accept another applicant, you can:
Increase the total number of slots on the shift, or
Unassign one of the currently confirmed workers.
Once an open slot becomes available, the option to accept another applicant will become available again.
Why do confirmed workers still appear under Applicants?
Workers who were accepted through the Publish & Apply workflow may continue to appear in the Applicants section even after they have been confirmed.
Confirmed workers are identified by a green checkmark.
This allows the shift to retain the worker's application history.
Check your active filters
If workers appear to be missing from the worker list, review the filters currently applied to the shift.
For example, enabling Hide workers with conflicting assignments may hide workers with scheduling conflicts from the available worker pool.
Workers who already submitted an application can still appear under Applicants, even if they have a conflict.
You may also see a warning or indicator explaining the conflict.
Look for active filter indicators
A blue or cyan dot next to filters such as Availability or Position indicates that a filter is currently active.
If expected workers are not appearing:
Review the active filters.
Clear or adjust the filters as needed.
Check the worker list again.
Why does the shift become unpublished?
When all required slots on a shift are filled, Nowsta automatically removes the shift from the worker app so additional workers cannot continue applying.
Workers who applied shortly before the final slot was filled may still remain in the applicant list. These workers can serve as backup applicants if another slot becomes available.
Still having trouble?
If applicants are still missing after checking the shift capacity and clearing your filters, contact Nowsta Support and include:
The event name
Shift or position name
Date of the shift
Screenshots showing the Applicants section and any active filters
This will help the Support team review the specific shift.