Insert a short survey at the end of an order to collect your customers' feedback. Positive reviews can be redirected to your Google My Business page, and negative reviews handled individually (reward, customer service). This strengthens loyalty and improves your digital visibility.
Step 1 : Create a question
Obypay provides pre-configured questions by its experts.
Click on Import shared questions to retrieve them in one click and save time.
Or create a question manually :
In the left menu, click on Questions
Click on Add
Enter the question Name and click on Confirm
On the question page, configure :
The question text (and its translation into multiple languages if desired)
Activate the question with the Enabled toggle
Enable/disable Feedback — a free text field allowing the customer to write a comment
Step 2 : Activate the survey on your point of sale
The survey is displayed only on online orders (click & collect, order and pay at table). Order ready notifications must not be activated for this to work.
From the orders back office, click on Settings → Point of sale
Click on the + of your point of sale
In the Behaviors tile, activate the survey
Set the display frequency: after X orders or every X orders
Confirm
Step 3 : Test on the customer side
From the orders back office, access the Consumer interface :
Go to settings
Point of sale
Retrieve the links
Place an order while logged into a loyalty account
By clicking on Continue, a pop-up appears with the survey : the customer rates from 1 to 5 stars and can leave a comment in the free text field
Step 4 : View the responses
In the left menu, click on Questions
Click on the name of your question
View the responses: first name, last name, email, date, rating (1 to 5 ⭐) and comment from each respondent
Step 5 : Automate actions based on the rating
Use the responses to trigger targeted automatic communications:
In the left menu, click on Automations → Add
Choose the rule :
"Responded to a question with a rating higher than {X}" — to thank satisfied customers and redirect them to Google My Business
"Responded to a question with a rating lower than {X}" — to identify dissatisfied customers and send them a commercial gesture
Configure the email or SMS message, choose the relevant establishments and click on Confirm
Write the message in the editor and activate the automation
Example : Rating ≥ 4 → thank you email with Google My Business link | Rating ≤ 2 → SMS with a compensation promo code.
[Learn more about automations →]
Step 6 : Deactivate a question
In the left menu, click on Questions
Click on the name of the relevant question
Uncheck the Enabled and Feedback enabled toggles
Click on Save
