This will require some level of technical understanding. We are happy to assist with the set up as required.

Note

After setting up, a domain switch can take up to 48 hours to propagate and update globally. Further to this, we require an additional 24 hours notice to set up the technical configuration at our end. With that in mind, please allow 72 hours from asking us to make the switch to your site being moved on to your own domain.

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How to set up

  1. Let us know the custom domain you want to use

  2. Configure the domain on your domain provider (eg Cloudflare or GoDaddy) with a CNAME record pointing to:
    custom-domain-auto-cert1.ochre.io 

  3. Once the CNAME is set up correctly, then we can proceed to set up the store to redirect to the custom domain and provide certificates for the new domain

  4. The DNS (Domain Name System) settings will update globally, this will take some time

Note

Depending on the domain provider, it might not be possible to setup root domain to a CNAME directly. eg example.com cannot be set to a custom domain, but subdomain.example.com can.

Cloudflare supports setting a CNAME on the root using something they call 'domain flattening':

https://blog.cloudflare.com/introducing-cname-flattening-rfc-compliant-cnames-at-a-domains-root/

GoDaddy

Help article

https://uk.godaddy.com/help/add-a-cname-record-19236

Cloudflare

Correct Cloudflare setup requires the Proxy Status to be set to 'DNS Only'. The orange cloud icon should update to show a grey cloud.

Cloudflare help article

https://community.cloudflare.com/t/how-do-i-add-a-cname-record/59

How to check DNS change propagation

You can use the following URL to check whether the URL change has updated globally:

https://www.whatsmydns.net/

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