This will require some level of technical understanding. We are happy to assist with the set up as required.
After setting up, a domain switch can take up to 48 hours to propagate and update globally. Further to this, we require an additional 24 hours notice to set up the technical configuration at our end. With that in mind, please allow 72 hours from asking us to make the switch to your site being moved on to your own domain.
How to set up
Let us know the custom domain you want to use
Configure the domain on your domain provider (eg Cloudflare or GoDaddy) with a CNAME record pointing to:
Once the CNAME is set up correctly, then we can proceed to set up the store to redirect to the custom domain and provide certificates for the new domain
The DNS (Domain Name System) settings will update globally, this will take some time
Depending on the domain provider, it might not be possible to setup root domain to a CNAME directly. eg
example.com cannot be set to a custom domain, but
Cloudflare supports setting a CNAME on the root using something they call 'domain flattening':
Correct Cloudflare setup requires the Proxy Status to be set to 'DNS Only'. The orange cloud icon should update to show a grey cloud.
Cloudflare help article
How to check DNS change propagation
You can use the following URL to check whether the URL change has updated globally: