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🗃️ Get Your OctoEverywhere Klipper Plugin Logs

Updated over a year ago

OctoEverywhere has log files in the Moonraker logs directory that can help debug and fix issues. This is a quick guide on how to access and download them!

Logs can contain private information - never share them publicly.

Mainsail:

  1. Enable Debug Logging

    1. Open the Mainsail web UI

    2. Click Machine in the left navigational menu

    3. In the Config Files section, find the file named octoeverywhere.cfg

    4. Click octoeverywhere.cfg to open it for editing.

    5. Change log_level = INFO to log_level = DEBUG

    6. Click Save & Restart at the top right.

  2. Reproduce The Issue

    1. If you can reproduce the issues on demand, reproduce it and capture the logs.

    2. If not, wait until you see the issues again, and then try to capture the logs ASAP.

  3. Capture The Logs

    1. Open the Mainsail web UI

    2. Click Machine in the left navigational menu

    3. In the Config Files section, find the box labeled root. The boxes defaults to the value config as the root.

    4. Change the root drop-down to logs.

    5. Find the most recent octoeverywhere.log file.

    6. Right-click the log file and select Download.

Fluidd:

  1. Enable Debug Logging

    1. Open the Fluidd web UI

    2. Click Configuration in the left navigational menu

    3. In the Config Files section, find the file named octoeverywhere.cfg

    4. Click octoeverywhere.cfg to open it for editing.

    5. Change log_level = INFO to log_level = DEBUG

    6. Click the disk save icon at the top right.

    7. Click the X to close the config editor.

    8. Restart the device, to make sure the new logging level applies.

  2. Reproduce The Issue

    1. If you can reproduce the issues on demand, reproduce it and capture the logs.

    2. If not, wait until you see the issues again, and then try to capture the logs ASAP.

  3. Capture The Logs

    1. Open the Fluidd web UI

    2. Click Configuration in the left navigational menu

    3. Scroll down to the box labeled Other Files

    4. Be sure the LOGS tab is selected, it should be by default.

    5. Find the most recent octoeverywhere.log file.

    6. Click the log file and select Download.

Once you have your logs, please share them with our OctoEverywhere support team. We are happy to look into your issue and help! 🥰

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