As of today, Octopods supports 14 channels, and we are always working towards supporting more channels as we go.

We support different channel categories for different usages, and we try to make them accessible to our customers in terms of plan organisation and pricing. Here is a peek into what that means.

Plans & Pricing

We have three plans, and each plans has its own set of supported channels – you can subscribe to all three plans at the sametime if you need to.

Octopods Omnichannel

This is our first plan, and it costs 99$ per month.
This plan supports all of our channels, except WhatsApp.

  • You can connect unlimited Intercom Workspace
  • You can connect unlimited Channels
  • You are limited to 5,000 messages per month

Octopods WhatsApp

This is our second plan, and it costs 150$ per month per WhatsApp Device/Number.
This plan supports only WhatsApp channel.

  • You can connect unlimited Intercom Workspace
  • You are limited to 5,000 messages per month

For example,

If you have one WhatsApp number, then it will cost you 150$ per month
If you have two WhatsApp numbers, then it will cost you 150$ + 120$ = 270$ per month

Octopods Proactive Messaging

This is our third plan, and it costs 69$ per month.
This plan allows you to send SMS or WhatsApp from with the Intercom Inbox

Read more about Proactive Messaging.

Conditions

  1. You can subscribe to all three plans if you need to.
  2. We charge 20$ per month for every extra 1,000 messages beyond your 5,000 messages per month limit –  we are flexible on this, so happy to offer discounts.

What is the difference between a message and a conversation?

A Message is a single text, image, or any other content type that is sent to or from Intercom.

A Conversation is a grouping for many messages between a User or many Users and a Teammate or many Teammates.

We count Messages that are sent in either direction, from a Channel to Intercom, or from Intercom to a Channel.

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