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My KYC has taken more than 5 minutes
My KYC has taken more than 5 minutes

Possible reasons why your KYC is taking longer than expected.

Shiena avatar
Written by Shiena
Updated over 2 months ago

We aim to process your KYC submission in under 5 minutes. However, there may be few instances where a submission needs to be manually reviewed.

Some of the possible reasons include:

  • Document is unclear or not within the frame

  • Mismatch between document and user information

  • Document expiry date or issue date is missing

  • Document is detected to have been edited

If your KYC has taken more than 2 business days, don't hesitate to contact us!

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