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My KYC keeps getting rejected
My KYC keeps getting rejected

Reasons why your KYC is rejected

Shiena avatar
Written by Shiena
Updated over 2 months ago

Once you have completed your KYC, this will be processed within 5 minutes. Most submissions get approved, however, there are some that gets rejected. No worries, you can still resubmit your KYC!

Here are the most common reasons why KYC is rejected:

  • Could not detect face in selfie or ID

  • Back or front photo of ID was not uploaded

  • Document is expired

  • Document or photo is unclear

  • Document number is missing or cannot be read

  • The ID issue country does not match with the input country

Don't hesitate to message us if you need help with your resubmission!

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