Rejected orders will be blocked from our system until the issue is resolved and the order resent.
Some Common Rejection Examples:
okc-rejected-message: No order lines were generated. Some products do not exist in the API
The order contained a product that is invalid.
The pack type or supplement may be discontinued / made inactive.
The Shopify product is incorrectly mapped or not mapped to an OKC product at all.
All orders must contain Shopify products that were created from syncing our system to your store.
The Mapping UUID is incorrect.
okc-rejected-message: Postal code is required for (Country)
Missing Postal code information.
okc-rejected-message:(Field) is required for (place) but was not provided.
The listed filed is blank and requires a value.
okc-rejected-message: '(field name)' must be a string
The listed field is blank / missing information.
Examples:
'consumer.first_name' must be a string
'consumer.email' must be a string
okc-rejected-message: Undeliverable address
The address failed a validation for being a useable address.
Note: OKC does not validate addresses, but if multiple fields are missing or incorrect they may get flagged and rejected this way
International addresses may flag this as well.