What services are available on Oladoctor?
Learn about the types of services available on Oladoctor, how they differ, and where to find more detailed information.
Oladoctor offers three main types of online services. All services are provided by doctors with the right to practise medicine and can be booked entirely online — no phone calls or paperwork required.
You can learn more about each format in separate articles:
What are the types of services?
This option is based on a written request — no video call required. You fill out a short form describing your symptoms or request, and a doctor reviews it asynchronously.
When it’s useful:
You need to renew a prescription (EU or non-EU)
You need a medical certificate (for example, for IMT in Portugal)
You have mild symptoms or a follow-up question (like a UTI, allergy, or asthma flare-up)
If needed, the doctor may contact you in chat to clarify details. Any documents — such as prescriptions, referrals, or certificates — will be sent to your email and available in your Oladoctor account.Prescriptions are directly emailed to the address associated with your Oladoctor account. If you're placing an order for the first time, the prescription will still be sent to the email provided during the process.
2. Express Consultation
A short video consultation (15 minutes) with the next available general practitioner. Often available on the same day.
Good for common symptoms like:
Fever, sore throat, or cold
Skin irritation or rash
Headache or flu
Stomach or digestive issues
Mild chronic condition flare-ups
Questions about contraception
You’ll speak with a doctor via secure video — no need to choose a specialist or wait for a long appointment.
3. Specialist Consultation
Ideal for in-depth questions, ongoing concerns, or second opinions. You choose the doctor yourself based on specialty, language, and availability.
Popular specialties include:
Psychiatry
Dermatology
Neurology
Pediatrics
Rheumatology
Pain medicine
ENT
Surgery
Oncology
And more
Each doctor sets their own schedule, prices, and consultation format — all visible on their profile.
What happens after I book a service?
After booking any service on Oladoctor:
You’ll receive a confirmation email with the basic information.
Order details will appear in your Oladoctor account under My Account → My Orders.
If the doctor issues any documents (such as a prescription, referral, or certificate), they will be:
Sent to your email- New users are automatically registered during the purchase process to ensure their email address is linked to an Oladoctor account and can receive prescriptions.
Available for download in My Account → My Orders → Download
You can access all documents anytime from your Oladoctor account.
Important notes
Oladoctor is not a clinic or medical provider.
All clinical decisions are made by the doctor.
Documents (like prescriptions or certificates) are issued only if medically justified and compliant with local laws.
How are prescriptions delivered and used via Oladoctor?
Overview
Oladoctor ensures a straightforward process for prescription handling. This article explains how prescriptions are delivered to users and how they can be used for purchasing medications online. Whether you're a registered user or placing an order for the first time, the process is designed to be seamless and efficient.
Prescription Delivery Mechanism
Prescriptions through Oladoctor are sent directly to the email address associated with your account. If you have an existing Oladoctor account, your prescription will be emailed to the address on file. If you are placing an order for the first time, you will still receive your prescription via email as part of the order process.
Automatic Registration for New Users
When you place an order on Oladoctor, you are automatically registered as a patient on the platform. This ensures that there is always an account linked to the email address you provide while completing your purchase. This email address will be used to send your prescription for easy access.
Related Topics
How to update your email address in your Oladoctor account
Steps to check spam/junk mail folders for missed emails
Purchasing medications online with digital prescriptions.