What is OTS Payments?
On The Stage (OTS) has always been committed to providing a platform that is as safe and secure as possible for our customers and your patrons, and we are proud that the proprietary security measure we’ve built already result in 10X fewer fraudulent transactions than the industry average*. OTS Payments, a faster and easier way to manage credit card transactions and payouts that provides new financial protections.
With OTS Payments, we cover costs resulting from credit card chargebacks and fraud when it occurs, eliminating those financial risks (and those headaches…) for your organization. It also simplifies workflows by eliminating the need to maintain your own Stripe account with OTS and unifying payout reports in our dashboard, providing a greater level of convenience to your organization - all at no additional cost.
Key Benefits of OTS Payments
Less Financial Risk - Rest easy knowing you're never on the hook for chargebacks, fraud, or abuse
Enhanced Security - OTS proprietary security measures (in addition to what is offered by Stripe) result in 10X fewer fraudulent transactions than the industry average*
Greater Ease - No need to maintain your own Stripe account with OTS
Faster Payouts - Replace post-production payouts via check with daily direct-deposits
There are no net new costs to switch to OTS Payments - your current credit card processing fees will remain the same. We encourage our customers to opt in to OTS Payments to enjoy the peace of mind that comes from enhanced security protections and greater ease of use
👟Walkthrough
To Set up OTS Payments on your account please take the following Steps:
In the left hand navigation bar, select "Finance" and then "Plan and Bank Details." Scroll down to the Payment Method and select "Direct Deposit (daily)."
After selecting "Direct Deposit (daily)," click on "Add Information" and you will need to add an email address for the financial process.
Over the next several steps, please enter the requested information and click "Save" on every page.
Please select the Business location and type of business:
Enter the financial contact for the account:
Select the Industry and the URL for the organizations website and provide a description of the organizations events:
Select the bank utilized by the organization:
Include any information for the patrons to understand about the organization:
Review and make any necessary changes needed on the information provided:
Click Save and this will finalize the setup for your Daily Payouts:
🎓 Recap
OTS Payments is On The Stage’s native payment solution designed to make ticketing safer and simpler. It automatically scans for suspicious orders, protects you from chargebacks—even on fraudulent purchases—and ensures full PCI compliance. By keeping payments tightly tied to your show workflow, it minimizes financial risk and operational complexity.
🚀 Best Practices
Enroll early in daily payouts before your next major sale or season begins.