💪Administration
Administration
Why Adding Venue Contact Information Is ImportantIt is vital that an active email address for patron communications be added to your account.
Revisiting Your Past Conversations with Customer SupportNeed to reference a conversation you had with Customer Support? Learn how here!
Cart AbandonmentCart abandonment reminders can help you recover up to 40% of lost sales - and now they’re fully automatic with OTS.
Financial Adminstration
Sales Tax, Financial FAQs
1099 Document from On the StageWondering why your organization got this document? Here's why.
Sales Tax ReportThis report will show you the sales tax acquired from ticket sales.
Dashboard Revenue Information
Financial FAQs
Sales Tax OverviewThis article will walk you thru how to add Sales Tax if it's required for your event.
Maps and Time Zones
Google Maps and Time Zone Issues
Google Map Address Location Is WrongIs your map or address on your org site wrong? Here's how to fix it!
Daylight Saving Time - Issue with 2:00PM ShowsAre you having issues creating a 2PM shows in March?
Adding or Editing Your Address on Google Maps
Can I Geofence My Performance?
Changing the Time Zone For My Organization
Technology
Password Resets, Firewalls, Whitelisting
Internal Server Error When Trying to Reset Your PasswordLet's walk you through how to fix that!
Reset Your PasswordNeed help resetting your password? Here's how.
What Does Whitelisting Mean?
Checking my Firewall Settings
RECAPTCHA IssuesAre you being asked to fill in the RECAPTCHA image but do not see it? This article will help you figure out what is wrong.
Allowing Pop-Ups for OTS In Your Internet BrowserYou'll need to set