This article will walk you through how to enable and manage Accessibility and Companion Seat Acknowledgements in your seating chart. Using this function:
helps prevent misuse of accessible and companion seating by requiring patrons to confirm eligibility before adding these seats to their cart.
ensures a clear and compliant patron experience, with non-editable confirmation dialogs that guide users through the selection process.
gives you more control and flexibility by allowing you to designate accessible and companion seats both before publication and for individual performances.
🎭Noteworthy: If you would like this feature enabled, reached out to the Support team and your account manager.
👟Walkthrough: Enabling Companion Seats Directly on Your Seating Chart
In the seating chart editor ahead of publication, you can check the box for Companion Seat. This adds a blue ring around the seat in the editor view.
A wheelchair accessible seat, not a companion seat, is completely blue.
Selecting these traits in the seating chart prior to publication gives these two seats this status for all performances in the series.
👟Walkthrough: Enabling Companion Seats After Publication
You can add holds to individual shows from your show details menu.
♿What the Patron Will See
When a patron views a seating chart with a Companion Seat, they will see an icon indicating that this is a companion seat directly on the seat.
Selecting the companion seat invokes a modal that requires the patron to acknowledge that they have selected a companion seat.
