We've made several improvements to the Orders page to help you find information faster and take action on orders more efficiently.
👟What's New? Walkthrough
Simplified Search
The Orders page previously included multiple search fields for different types of information. Now, there's a single search bar that allows you to search by:
Confirmation Code
Patron Name
Email Address
Phone Number
Simply type what you're looking for, and we'll find the matching order; no need to choose a specific search field first.
Quick Actions with the Overflow Menu
A new overflow menu (⋮) is available on every order. This menu lets you perform common order actions directly from the Orders page without opening the Order Details screen. The available actions depend on the order's payment status.
Items and Order Status Are Now Separate
Previously, item information and order status appeared together in a single column.
These have now been separated into two columns for improved readability.
Items
Displays what's included in the order, such as:
Tickets
Donations
Subscriptions
Fundraisers
Add Ons
Order Status
Displays the payment or refund status of the order:
Completed
Partially Paid
Reserved
Partially Refunded
Refunded
Updated Item Chips
Item chips have been refreshed to make order contents easier to understand at a glance.
Item Counts
Chips now display quantities.
Examples:
6 Tickets
1 Add On
Donation
Updated Naming
Merchandise fulfilled through Printful is now grouped under Add Ons.
Updated Colors
Item Type | Color | Item Chip Example |
Tickets | Blue |  |
Donation | Magenta |  |
Subscription | Grey |  |
Fundraiser | Purple |  |
Add On | Light Blue |  |
Using the Overflow Menu
The overflow menu is available:
On each order in the Orders list
Within the Order Actions section of the Order Details page
Only actions that apply to the selected order will be displayed.
Available Actions by Order Status
Orders That Are Not Fully Paid - Reserved
You will see:
Collect Payment
Send Payment Link
Copy Payment Link
Fully Paid Orders - Completed
You will see:
Resend Order Confirmation
Print All Hard Tickets
Download Tickets
Partially Paid Orders
You will see:
Mange
Collect Payment
All Orders
The following action is always available unless status is Reserved:
Process Refund
🎭 Noteworthy: "Print All Hard Tickets" and "Download Tickets" are disabled when all tickets in the order have been released.
Action References
Resend Order Confirmation
Sends the original order confirmation email to the patron. Available only for fully paid orders.
Print All Hard Tickets
Opens the Print Tickets window and allows you to print all active tickets in the order at once. Available only for fully paid orders that contain active (non-released) tickets.
Download Tickets
Downloads all active tickets in the order as PDF files. If multiple tickets exist, each ticket is downloaded as a separate PDF. Available only for fully paid orders with active tickets.
Collect Payment
Opens the payment collection flow for orders that are not fully paid.
Send Payment Link
Emails a payment link to the patron so they can complete payment.
Copy Payment Link
Copies the payment link to your clipboard so it can be shared manually.
Process Refund
Allows you to refund an order.
Single Payment Orders
You can choose between:
Full Refund
Partial Refund
Split Payment Orders
Only a full refund is available.