On The Stage Help Center

📦Everything Box Office Portal

Streamlining Operations for Showtime Success

28 articles

Welcome to the Box Office Portal: Portal Overview

Processing Ticket Sales in the Box Office Portal (Cash, Check, Cards, Comps, and Reservations)

Order Processing Methods

Taking Payment with the Credit Card Reader

Accepting Checks As Payment

Adding Cash Sales After an Event Date Has Passed

Manually Adjusting Prices at Checkout in the Box Office Portal

Processing General Admission Group Sales in the Box Office Portal

Processing Group Sales for Reserved Events in the Box Office Portal

🛒 Locating and Managing Patron Orders

Searching for Orders

📧 Resending a Confirmation Email

Updating Ticket Buyer Contact Information

💱 Complimentary (Comp) Tickets

Zero Dollar Ticket and Comp Ticket Fees

Comp Ticket Information and Setting Up Comp Tickets in the Promo Code Builder

Processing Comp Tickets in the Box Office Portal

Setting Up Comp Tickets in the Promo Code Builder

Box Office Portal Reservations

Processing a Reserved Ticket Order

Checking Patrons in and Ticket Scanning

Printing the Check In List

Accessing the Live Check In List Offline

Using the Patron Check In Feature

Ticket Scanning - Day of Show

Event Workflows

Expediting Ticket Sales and Check In On the Day Of Your Show

QR Codes on the Day of Your Event: Promoting With Posters and Flyers

Processing Sales and Checking in Patrons In Without WiFi

Setting Up Will Call

Seating Chart Adjustments

Marking Holds, Accessible Seats, Member Seats, and Blocks on Your Seating Chart in the Box Office Portal

Printing Hard Tickets

Printing Physical Tickets (Hard Tickets)

Troubleshooting Your BOCA Printer 🖨