When a ticket holder arrives with only part of their group, your box office staff can now check in the patrons that have arrived while sending the remaining tickets to the group members that have not yet arrived. This means:
The part of the group that has arrived can go to their seats
The new patron becomes a new contact for your future marketing endeavors
This means faster check in times for you, and more contact data to boost your sales!
To transfer tickets, pull up the patron order that has the tickets to be transferred. Push the red Transfer tickets button at the bottom of the page.
Next, select the tickets that you wish to be transferred. Push continue.
Enter the contact information of the patron who will be receiving the transferred tickets. Push submit.
If the transfer is successful, you will receive the following message at the top of your dashboard.
The person who received the ticket will get an email confirmation with their ticket information, as well as information regarding who the ticket was transferred from.
🎭Noteworthy: Once a ticket is transferred from the purchasing patron to the new patron, the tickets are now considered merchandise items. The revenue is subtracted from ticket revenue and treated as add-on revenue and included on the Add On / Merchandise report.
🎓 Recap: Transferring Tickets to Another Patron
On The Stage enables ticket transfers, allowing patrons to easily transfer tickets to someone else if they are unable to attend. The process is straightforward, and the new patron will receive an email with their ticket details, ensuring a smooth transfer. However, event organizers can set limits on ticket transfers depending on their preferences.
🚀 Best Practices for Ticket Transfers
📜 Set Clear Transfer Policies – Define any rules or limits on transferring tickets (e.g., timeframe or ticket type restrictions).
💬 Communicate with Patrons – Inform ticket holders about the option to transfer tickets and how to do it.
🔄 Make It Simple – Ensure the transfer process is user-friendly for both the sender and recipient.
📧 Confirm the Transfer – Send confirmation emails to both parties once the transfer is complete.
🔍 Monitor Transfers – Track transfers to ensure the process is running smoothly and make adjustments as needed.
Providing an easy transfer option helps maintain customer satisfaction and allows flexibility for ticket holders! 🚀