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💵🔄💳 Refunds, Exchanges, and Transferring Tickets
Refunds and Exchanges
Refunding a TicketDo you need to refund a ticket? This article will walk you through the process and let you know why you might need to process one.
Processing a Partial Order RefundRefunding select tickets in a multiple ticket order.
Ticketing and Credit Card Fees When I Refund a Patron's Ticket
Exchanging a TicketNeed to exchange a ticket for a patron? It's easy! Let's walk through the process.
Exchanging Tickets Between Different Show Types
Converting an Unused Ticket into a Ticket DonationDoes a patron have unused tickets or tickets that can't be used? Here's how to turn them into a donation and free them up for resale.
Transferring Tickets to Another PatronYou can transfer tickets from an existing order to a new patron; this is a great option for large groups arriving separately.
Processing a Refund After a Show Has Closed
Processing Mass Refunds and Converting Mass Tickets to Donations with Customer Support HelpDo you have a large group of refunds that needs to happen? Reach out to support or your account manager.