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Adding Box Office Holds to a Seating Chart
Adding Box Office Holds to a Seating Chart

Learn how to indicate what seats are wheelchair accessible seats, block seats, and add box office holds on your seating map.

Abbey avatar
Written by Abbey
Updated over 5 months ago

Adding holds while you are building your seating chart is easy! You can build them in to your seating chart before you publish so whenever you reuse said seating chart, you do not need to readd holds again. This is great for theaters that need to:

  • Designate ADA seating for all their events

  • Have the same Box Office Holds for each event

  • Have the same seat blocked for all their events

Prefer a video version?

Double click on the seat you would like to add a hold to. It will highlight in green.

In the seat settings menu that appears, click on your desired hold.

  • Selecting "Wheelchair Accessible" will turn your seat blue (above, seat A2 is marked as accessible). It will appear blue on the seating chart for your patrons when they go to make their purchase.

  • Selecting "Block" will turn the seat black (above, seat B3 is blocked). It will not be purchasable.

  • Selecting "Box Office Only" will turn the seat red (above, seat C4 is a box office hold). This means it is not purchasable online, and only able to be processed by one of your OTS users.

After reading this article, you will be able to add Box Office Holds to an unpublished seating chart.

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