👟Walk Through
Please reach out to Customer Support with pictures of the item and the shipping box along with the following order information:
confirmation code
name on the order
email
address
We will do our best to assist you. 💪🏼
🚀 Best Practices
Take clear, timestamped photos
Capture the damage from multiple angles as soon as the item arrives—good documentation speeds up the support process.Keep all packaging
Hold onto boxes, labels, and packing materials in case the vendor or shipping carrier needs a return or inspection.Reach out promptly
Contact On The Stage support as soon as you notice the issue—quick reporting often leads to faster turnaround.Follow return instructions carefully
If a return is required, secure-package the item as originally received and use the provided shipping method to avoid delays.