Skip to main content

My Merchandise Arrived Damaged! What do I do?

Is something wrong with your order? Let us know so we can help.

Updated over a week ago

👟Walk Through

Please reach out to Customer Support with pictures of the item and the shipping box along with the following order information:

  • confirmation code

  • name on the order

  • email

  • address

We will do our best to assist you. 💪🏼


🚀 Best Practices

  1. Take clear, timestamped photos
    Capture the damage from multiple angles as soon as the item arrives—good documentation speeds up the support process.

  2. Keep all packaging
    Hold onto boxes, labels, and packing materials in case the vendor or shipping carrier needs a return or inspection.

  3. Reach out promptly
    Contact On The Stage support as soon as you notice the issue—quick reporting often leads to faster turnaround.

  4. Follow return instructions carefully
    If a return is required, secure-package the item as originally received and use the provided shipping method to avoid delays.

Did this answer your question?