Patron Management
Order Actions, Contacts, Segmentation, Checkout Questions, Custom Fields
31 articles
- Custom Contact Fields Overview
- New Ways to Use Your Contacts
- Standard Fields for Contacts
- Adding Custom Contact Fields
- Default Patron Contact Details for Bulk Uploading
- How To Bulk Import Contacts including Custom Fields
- Bulk Importing Contacts
- How To Export Email Contacts
- How Many Contacts Can I Upload to My OTS Contacts List?
- Ticketing and Credit Card Fees When I Refund a Patron's Ticket
- Transferring Tickets to Another Patron
- Refunding One or More Tickets
- Exchanging a Ticket
- Releasing an Unused Ticket
- Processing a Refund After a Show Has Closed
- Processing Mass Refunds and Converting Mass Tickets to Donations with Customer Support Help
- My Merchandise Arrived Damaged! What do I do?
- Ticket Purchase Error
- Purchasing ADA Accessible Tickets
- Can I Share My Ticket Link to a Livestream or VOD Performance?
- Activating a Video on Demand (VOD)
- Your Livestream Confirmation Email
- How Many Times Can I Watch the VOD?
- How to Watch a Livestream
- Automatic Email Resends