Patron Management
Order Actions, Contacts, Segmentation, Checkout Questions, Custom Fields
38 articles
Custom Contact Fields Overview
New Ways to Use Your Contacts
Standard Fields for Contacts
Adding Custom Contact Fields
Default Patron Contact Details for Bulk Uploading
👟Walkthrough: Bulk Import Contacts including Custom Fields
Bulk Importing Contacts
How To Export Email Contacts
How Many Contacts Can I Upload to My OTS Contacts List?
Refunding a Ticket
Processing a Partial Order Refund
Ticketing and Credit Card Fees When I Refund a Patron's Ticket
Exchanging a Ticket
Exchanging Tickets Between Different Show Types
Converting an Unused Ticket into a Ticket Donation
Transferring Tickets to Another Patron
Processing a Refund After a Show Has Closed
Processing Mass Refunds and Converting Mass Tickets to Donations with Customer Support Help
My Merchandise Arrived Damaged! What do I do?
Watching My Livestream of VOD on a Smart TV
Can I Change the Email Address on My VOD Order?
Sample - Online Order Confirmation
Ticket Purchase Error
Purchasing ADA Accessible Tickets
What Device Do I Need to Watch My VOD?
Can I Download my VOD to a Viewing Device?
What Web Browsers Can I Use to Watch My Online VOD?
Can I Share My Ticket Link to a Livestream or VOD Performance?
Activating a Video on Demand (VOD)
Your Livestream Confirmation Email
How Many Times Can I Watch the VOD?
How to Watch a Livestream