Stripe offers these troubleshooting tips for a BBPOS credit card reader.
If you need to do a full factory reset, here are some troubleshooting tips.
🎭Noteworthy: If you purchased your reader from another organization and the old organization it is still displaying after a factory reset of your device, please contact that organization about releasing the device.
🎓 Recap of Troubleshooting a BBPOS Credit Card Reader from Stripe
If your BBPOS reader isn’t working, ensure it’s powered on and charged. Check that it’s connected to a stable Wi-Fi network, and restart the device if needed. Update the software to prevent glitches, and verify you’re using the correct device code when connecting to the On The Stage dashboard. If issues persist, try resetting the device or contact Stripe support for assistance.