Why You’ll Want to Take Payment with the Credit Card Reader
Incorporating a credit card reader into your Box Office Portal setup allows you to:
Streamline transactions by tapping, inserting, or swiping cards directly—no need for manual entry.
Accept modern payment options like contactless, Apple Pay, and Google Pay through compatible readers.
Boost security and accuracy with reduced entry errors and enhanced fraud protection via secure reader protocols.
👟Walkthrough
When you have your reader all set up, you can take payment using in in the Box Office Portal.
During the checkout process, you must select the Terminal option.
After selecting terminal and proceeding, the user will be able to select the desired reader for the current checkout from the dropdown list.
After selecting the reader, entering the information, and continuing - the chosen reader will receive a payment request. The box office portal will display a “Reader payment in progress” screen to signify the transaction has been sent to the chosen reader.
While waiting for payment flow to be completed on the reader, the pop-up message on the box office portal can address some potential errors or unexpected situations:
Cancel Order - When you click this, it will cancel the current order and remove any selected tickets, the user can then retry it again from the beginning.
Check Payment - The user can use this button to check the status of the current payment in case it takes too long to complete.
Retry Payment - Resend the payment request to the reader.
When payment is taken successfully, you will get the following message:
🎓 Recap
Once your credit card reader is connected, head to the Box Office Portal and proceed with the usual ticketing flow. At checkout, select Terminal as the payment method. Choose the assigned reader, then prompt the customer to tap, insert, or swipe their card. You'll see a “Reader payment in progress” status—confirm successful payment once completed. The order finalizes automatically, and the patron receives an email or text confirmation.
🚀 Best Practices
Set up and test your reader early in the day to ensure Bluetooth or terminal pairing is working.
Train staff on error recovery: use options like “Cancel Order,” “Check Payment,” or “Retry Payment” on reader timeouts.
Offer tap or contactless where possible—it’s faster and more convenient for patrons.
Always prompt customers to remove their card after a chip or swipe transaction to avoid card retention issues.
Reconcile terminal sales daily, matching system records with end-of-day reader reports to confirm accuracy.