LocalMessages provides an easy way to communicate with new and existing clients via text message and if you haven't already, I suggest taking a look at this quick start guide.

Below, we'll cover LocalMessages message templates in more detail - both how to create, and use these templates to save yourself time!

We'll also provide a message template that's great to use before requesting feedback via OneLocal's LocalReviews tool.

1. Login to your OneLocal account here.

2. Select the LocalMessages tab.
​

3. If you haven't already, create your very first conversation by clicking New Message.
​

You will then see a pop-up modal with a text box in it. Click on the Template icon pictured below:
​
4. You may already have message templates added to your account, but for today we'll create a brand new template.
​

6. Give your template a descriptive name that will help you find it later, and start typing your template in the message box below.
​
​

Quick note: You may have noticed the "Insert Dynamic Tag" drop down list which is a great way to personalize each text message with the client's first name for example.
​

7. Once you're happy with your template, click Save and you're ready to go!
​

8. If you ever need to edit a message template, or just want to browse through all your templates, click Manage.

You'll be able to see all the message templates that have been added to your account:
​

Suggestion

Here's a template that works great before requesting feedback via OneLocal's LocalReviews tool:

Hi [Customer First Name], I'm following up from Maggie's Cleaning Services to learn more about your experience. I'll be sending a quick feedback request shortly, and we'd appreciate you taking a moment to share!

A template like this can easily be followed up with a feedback request by clicking the Request Feedback button over on the right hand side of your conversation.
​

This is a great way to add further personalization to your feedback request, resulting in a better response rate!