The LocalResponse mobile app dashboard holds a lot of great information about your conversations. There are two tabs in the dashboard:
Conversations
Insights
Let's walkthrough them!
Conversations
The Conversations tab has a list of all incoming calls from latest to oldest. You can search by name or phone number.
Selecting a conversation will open a page with the details of the call:
Phone number of caller (the name of the contact will be shown if the customer is in LocalContacts)
Date and time of call
Which flow(s) the customer or prospect went through
Whether they are a new caller or not
The ability to play the call recording and voicemail audios
Transcriptions of the call and voicemail. This can be enabled.
The text message followup where applicable
To go to your conversation details, tap on the arrow next to the conversation you would like to see details on
Within the details page, you can directly message or call the contact. The “Message” button will open the LocalMessages conversation with the customer or prospect. The “Call” button will call the contact from your phone.
The “Contact” button will open the contact’s LocalContacts details. Here, you can edit the contact’s details, as well as email or request feedback via LocalReviews.
Insights
In the insights tab, you are able to view the follow for your LocalResponse over the past 30 days.
Total calls
Time saved
Average call duration
New vs. returning callers
If you have any questions about your LocalResponse mobile app dashboard, we have more articles available below! Or, feel free to reach out to our Support team via the chat bubble in the lower right-hand corner.
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